Metro suspends fares and modifies service in response to COVID-19

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March 25, 2020

Rider Alert

Metro to suspend fare collection, adjust service starting 3/29/20

It is Metro's goal to continue providing essential public transportation service while balancing service level needs and safety during COVID-19. Effective Sunday, March 29, 2020, Metro will temporarily suspend all fare collection until further notice on Metro buses and Access paratransit vehicles to reduce contact between customers and operators during COVID-19. We ask that you board and exit through the rear doors.

Also effective Sunday, March 29 until further notice, Metro will operate on the following modified service schedule:

Normal weekday-only schedule
Rt. 1 Mt. Adams-Eden Park
Rt. 28 East End-Madisonville
Rt. 38X Glenway Crossing-Uptown Express
Rt. 42X West Chester Express/Job Connection
Rt. 50 Sayler Park-Addyston
Rt. 67 Sharonville Job Connection
Rt. 71X Kings Island Exp./via Fields Ertel/Job Connection
Rt. 82X Eastgate Express 
Rt. 85 Riverfront Parking Shuttle 
Rt. 90 MetroPlus 

Saturday schedule Mon.- Sat./Normal Sunday schedule
Rt. 4 Kenwood-Blue Ash/Ridge Rd.
Rt. 6 Queen City 
Rt. 11 Madison Rd.-Oakley/Erie Ave.-Hyde Park
Rt. 17 Mt. Airy/Mt. Healthy/Seven Hills
Rt. 19 Colerain Ave.-Northgate
Rt. 21 Harrison Ave.
Rt. 24 Mt. Lookout-Uptown-Anderson
Rt. 27 Northside-Casey
Rt. 31 West End-Evanston Crosstown
Rt. 32 Price Hill-Delhi-Sayler Park
Rt. 33 Western Hills-Glenway
Rt. 41Glenway Crossing-Mt. Airy-Bond Hill-Oakley Crosstown 
Rt. 43 Bond Hill/Reading-Lockland/Winton Hills
Rt. 46 Avondale-Zoo 
Rt. 49 Fairmount-English Woods
Rt. 51 Hyde Park-Uptown-Glenway Crossing Crosstown 
Rt. 64 Glenway Crossing-Westwood
Rt. 78 Springdale-Vine/Lincoln Heights

Saturday schedule Mon.- Sat./No Sunday service
Rt. 16 Mt. Healthy
Rt. 17 Northgate
Rt. 20 Winton-Tri-County

No service
Rt. 2X Madeira Express
Rt. 3X Montgomery Rd. Express/Job Connection
Rt. 4 Silverton-Blue Ash/Norwood
Rt. 12X Madisonville Express
Rt. 14X Forest Park Express 
Rt. 15X Daly Express/Mt. Healthy Express 
Rt. 23X Tri-County-Forest Park Express/Job Connection
Rt. 25X Mt. Lookout Express 
Rt. 29X Milford Express
Rt. 30X Beechmont Express 
Rt. 32 Glenway Crossing-Price Hill via Matson
Rt. 40X Montana Express
Rt. 43 Evendale-Woodlawn
Rt. 52XHarrison Express
Rt. 74X Colerain Express/via Banning 
Rt. 75X Anderson Express
Rt. 77X Delhi Express
Rt. 81X Mt. Washington Express

These new schedules will be uploaded into the Transit with EZFare app so you can continue to plan your trips and track your buses during this period of modified service.

We thank you for your patience, and we regret any inconvenience these changes may cause.

Additionally, here is what Metro is doing to safeguard our customers and employees during COVID-19:
  • Conducting rigorous daily cleaning of all buses.
  • Applying a chlorinated, sanitizing disinfectant that kills the coronavirus to all buses and surfaces inside buses and facilities, including poles, barriers, grab rails and seats.
  • Using an electrostatic sprayer which promotes surface adhesion of the disinfectant.
  • Providing hand sanitizing stations in all garages and offices for use by operators and maintenance employees and administrative employees.
  • Conducting all meetings via teleconference and closing the administrative offices lobby and sales office to walk-in customers. 
  • Practicing social distancing in all workplaces. 
  • Temporarily changing the "No facial coverings" policy to allow surgical masks for operators and customers while on the bus. 

Here are some ways you can help prevent the spread of coronavirus:

  • Practice social distancing while waiting for or riding the bus.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.
  • Wash your hands often with soap and water for at least 20 seconds.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Stay home when you are sick.

For more information, please visit the CDC website here.


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