Ohio Electronic Visit Verification Enhancements Training

Ohio Department of Medicaid sent this bulletin at 08/09/2024 12:19 PM EDT

Electronic Visit Verification Enhancements Training

The Ohio Department of Medicaid and Sandata are committed to ensuring that providers have all the necessary information and opportunities to successfully implement and use the Electronic Visit Verification (EVV) enhancements.

We encourage all providers to familiarize themselves with the new features and functionalities by registering in Sandata Learn for EVV enhancement self-paced trainings:

EVV Enhancement

Description: This two-hour course will guide agencies and independent providers through the enhancements made to the EVV system.

Intended Audience: Agency administrative staff and independent providers using the Sandata system. This training is not intended for agency-employed direct care workers or participant-directed only providers who receive payment through a financial management service.

Aggregator Training

Description: This one-hour course will guide agency providers using an alternate vendor through the recently implemented changes to reporting and sign-in.

Intended Audience: Agency provider administrative staff using an alternate vendor.

Scheduling Training

Description: Scheduling is an optional feature for agency providers and is available to help direct care workers capture visits. This course will show how to create and manage schedules.

Intended Audience: Agency provider administrative staff intending to use the Sandata scheduling solution.

Additionally, Sandata is offering for providers who have questions or need clarification on the enhancements. Office hours are available twice a day through August 31.

Office Hour – 10:30 a.m. ET sessions

Office Hour – 2:30 p.m. ET sessions

Additional Resources

Visit ODM’s EVV webpage and review the Ohio Department of Medicaid Electronic Visit Verification Policy Updates and Frequently Asked Questions.

Electronic Visit Verification Contact Information
Focus Area	Question Topics	Resource	Contact Information
General and claims	EVV devices Getting started with EVV EVV visit maintenance  Sandata and alternate EVV  Technical support	Sandata EVV Provider Hotline	ODMCustomerCareEmail@Sandata.com 855-805-3505 The EVV Provider Hotline is available at the following days and times: Monday – Friday, 8 a.m.-7 p.m. Saturday – Sunday, 9 a.m.-5 p.m.
General and claims	Single Sign-On, OH ID, or portal password support Ohio Medicaid Enterprise System submitted claims, prior authorization, and other administrative tasks General Medicaid member eligibility questions Provider Network Management (PNM) module	ODM Integrated Help Desk	800-686-1516
Claims	Medicaid managed care or MyCare Ohio provider hotline contact information	Provider Managed Care Entity (MCE) Resources	Please visit the ODM Provider MCE webpage.
Operations	Live in exemption form and process Services subject to EVV EVV and claims matching logic Alternate EVV requirements	ODM EVV Program Operations	ODMEVV@Sandata.com
Alternate vendors and providers	Vendors and providers using alternate EVV interface and testing with Sandata	Alternate EVV Support	OHAltEVV@Sandata.com 844-289-4246
Policy	OAC rule questions GPS consent form EVV policy questions	ODM EVV Policy	HCBSPolicy@medicaid.ohio.gov

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