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Important notice
Attention PNM users,
In an effort to enhance security features and align agent roles closer to the needs of users, a Provider Network Management (PNM) module release is scheduled for March 28, 2023. This update will only allow users with the Enrollment Agent role to see “View Provider File.” If the agent does not have this role, they will no longer be able to view any of the provider data.
What action do I need to take?
I am a:
- PNM Administrator
- Ohio Department of Medicaid (ODM) recommends you review existing Agent assignments to ensure that Agents who need to view provider data to complete their business functions are appropriately assigned the Enrollment Agent role. Access the Quick Reference Guide: Agent Assignment and Actions for detailed instructions on assigning Agent roles.
- PNM Agent
- Agents currently assigned other roles may need to reach out to their organization’s PNM Administrator to be assigned the Enrollment Agent role, e.g., an Agent who is currently assigned a “Claims Submission” or “Eligibility” role will no longer be able to view provider profile data.
For more information
For technical support or assistance, contact ODM’s Integrated Helpdesk at 800-686-1516 or email IHD@medicaid.ohio.gov. Representatives are available 8 a.m.-4:30 p.m. Eastern time Monday-Friday.
To learn more about the PNM module and Centralized Credentialing, visit the PNM and Centralized Credentialing page on the Next Generation website.
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