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Electronic Visit Verification | October 2022 Newsletter |
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 In this issue:
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Join the Sandata EVV trainer for an interactive opportunity to explore fundamental EVV concepts. Each session will focus on one topic, with time throughout to test your knowledge and ask questions. There are four topics:
System Setup: first Tuesday of every month at noon.
Visit Capture: second Tuesday of every month at noon.
Visit Maintenance: third Tuesday of every month at noon.
Claims Matching and Reports: fourth Tuesday of every month at noon.
*No deep-dive session will be held the week of November 7. All sessions will be pushed back a week.
These sessions are geared toward providers who have their EVV training certificate. To allow time for setup, the class will close at the time of session start. Be sure to register early! If a conflict arises, you can cancel at any time. Registration is now open.
Having Trouble Accessing Data in the EVV Aggregator?
ODM was made aware that some users earlier this month were having trouble with loading data in the EVV aggregator, visit review screen. The system appeared to attempt to load but did not fully display the data after some time:
 If you are experiencing this issue, please clear the cache on your browser, including cookies for all time. This should resolve the issue.
Please reach out to the Sandata Technical Support team if you have any questions at ODMCustomerCareEmail@sandata.com or call 855-805-3505.
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Centralized credentialing went live October 1, 2022, as part of the Ohio Medicaid Enterprise System (OMES). Using the PNM module, credentialed providers will only need to meet one standardized set of requirements for all managed care organizations, eliminating previous redundant administrative requirements and credentialing costs for providers and other health care entities who do business with Medicaid. To access the PNM module, you will need an OH|ID login. Once you are logged into PNM, you can update information such as your provider demographics. For additional details on the new PNM module please check out this helpful reference.
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Stakeholders in the EVV small focus groups hosted by ODM last year recommended that ODM relax requirements for how often agency providers and their alt vendors send incomplete visits to the EVV aggregator. ODM historically required all visits, regardless of if they were in a verified (i.e., completed) status, to be sent to the aggregator within 24 hours of the visit starting.
After review, ODM is pleased to announce that the requirement has been updated. Agencies using an alternate system are required to send visits that are in a verified status within 24 hours of entry. ODM will continue to accept visits that are incomplete and those visits that have exceptions, but it is not required. Please see additional details to this update in #7 of the Alt EVV Business Requirements.
Providers also expressed the need to allow an agency to send EVV visit data from multiple alt vendors using the same agency provider Medicaid ID. Historically, ODM only allowed one alt vendor to send in visit data for one unique provider Medicaid ID. Please see the update of this change in #2 of the Alt EVV Business Requirements.
Your feedback and engagement results in enhancements to the EVV program in Ohio. Thank you for your collaboration!
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Based on provider feedback, we have added a video resource for direct care workers of agency providers titled “Ohio Direct Care Worker Video Library.” This library includes sample visits recorded using Sandata Mobile Connect and Telephony.
Ohio Direct Care Worker Video Library
 Original Video Library
NOTE: If you are an independent provider, please continue to utilize the original video library, as it will include important system setup details. All visit-capture videos will also be viewable.
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ODM offers several education opportunities throughout the month for providers and individuals receiving Medicaid services. Options include monthly webinars, EVV deep-dive sessions, and individualized appointments.
We want to thank the provider community for their continued support and interaction with our monthly webinar series. December’s webinar will be titled “EVV Back to Basics.” This webinar’s intended audience is providers who are just getting started in EVV. We will tackle EVV policy, data elements needed for a visit, claims impacts in the future, share resources, and much more.
Be sure to register to attend the live webinar that takes place December 1 from noon-1:30 p.m. If you are unable to attend the live session and want to listen to the recording, you can click on the registration link after the event has ended.
Access, Inclusion, and Reasonable Accommodation
ODM is committed to providing access, inclusion, and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA), Title VI of the Civil Rights Act, and other applicable laws. To request an interpreter, written information in a language other than English or in other formats (large print, audio, accessible electronic formats, other formats), or a reasonable accommodation due to a disability, please contact ODM’s Civil Rights/ADA Coordinator at 614-995-9981/TTY 711, fax 1-614-644-1434, or email: ODM_EEO_EmployeeRelations@medicaid.ohio.gov. Requests should be made at least three business days prior to the scheduled event.
If you believe ODM has failed to provide these services or discriminated in another way, you can file a grievance with ODM’s Civil Rights Coordinator and/or file a civil rights complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights. Further information on these processes and ODM’s compliance with civil rights and other applicable laws can be found in our Notice of Nondiscrimination.
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To schedule a one-on-one learning session with a Sandata team member via Zoom, sign up online here. These sessions are private to allow the sharing of protected health information (PHI) and last up to 30 minutes. Feel free to schedule as many sessions as you need.
Please visit Webinars and Deep Dive Sessions to access additional information about educational opportunities.
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Sandata regularly updates its EVV software via releases to ensure it runs smoothly. Some of these updates may affect you. There are three different types of Sandata updates:
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Sandata Mobile Connect (SMC): Updates the mobile application used on personal smart devices/phones and Sandata devices. The tentative release date is November 2.
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Interactive Voice Response (IVR): Updates the telephone visit-capture method. The tentative release date is November 8.
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EVV: Updates EVV visit maintenance functions and reporting on https://evv.sandata.com.The tentative release date is November 17.
Note: A release may be canceled if unneeded.
Sandata sends out emails for each release to all providers they have on file before and after the scheduled release time. Questions about releases or the Sandata system should be directed to the Sandata EVV Provider Hotline at 855-805-3505 or ODMCustomerCareemail@sandata.com.
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Implementation of the Next Generation of Ohio Medicaid Managed Care will occur on December 1, 2022. Through November 30, individuals who are eligible for managed care enrollment will have the opportunity to select a different managed care organization (MCO). The MCOs are a mix of current and new plans: AmeriHealth Caritas Ohio, Anthem Blue Cross and Blue Shield, Humana Healthy Horizons in Ohio, Buckeye Community Health Plan, CareSource Ohio, Molina Healthcare of Ohio, and UnitedHealthcare Community Plan of Ohio.
Be sure to verify the individual’s payer prior to submitting visits and claims for services.
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The Sandata EVV Provider Hotline hours of operation are Monday-Friday from 7 a.m.-8 p.m. and on Saturday and Sunday from 9 a.m.-5 p.m. You can give us a call or email anytime, and we will return your call during our hours of operation.
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EVV provider hotline: technical assistance with a device or EVV portal
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855-805-3505
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ODMCustomerCareEmail@sandata.com
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Alternate EVV support
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844-289-4246
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OHAltEVV@sandata.com
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EVV inbox: general EVV questions or to report a problem
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Leave a voicemail at 614-705-1082
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ODMEVV@sandata.com
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ODM provider assistance hotline: change contact information, claims questions, etc.
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800-686-1516
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