Get to know your 311 Customer Service Center

The members of your 311 Customer Service Center team appreciate the opportunity to engage with residents from across Columbus every day. We are honored to serve you and excited that we have already set a new record with nearly 490,000 customer contacts so far this year. This exceeds the total number of contacts received for all of 2018 by over 55,000! 

311 is a critical part of how the Department of Neighborhoods serves as your front door to the City of Columbus and delivers on Mayor Ginther’s commitment to every neighborhood.

We want to make sure all Columbus residents are aware of the service 311 provides.  Please take a few minutes to watch the video above and learn more from Carmen Duckens, our 311 Customer Service Center Manager.  It is our goal to have even more residents utilize the system in 2020.  Please contact 311 if we can be of assistance to you and please share this information with others in your network.  

On behalf of my entire team in the Department of Neighborhoods, we appreciate the opportunity to work in partnership with you to ensure Columbus is America’s Opportunity City.  To learn more about all of the services we offer please visit Columbus.gov/Neighborhoods.  

Thank you,

Carla Williams-Scott

Director