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The NYS Workers’ Compensation Board is excited to announce upcoming enhancements to our OnBoard email notifications!
OnBoard, the Board’s new online prior authorization system, automatically sends email updates to payers, providers and/or their delegates when a new prior authorization request (PAR) is added to their work queue and when there is a change in the status of a PAR they are handling.
What is changing?
Based on feedback received from the payer and provider community, Change in PAR Status emails will include new information beginning January 13, 2023:
- In addition to the current content in the subject line, the PAR status and WCB Case ID will also be included, providing additional at-a-glance details and greater ability for organizations to apply mail rules.
- The text of the email will now include a due date, when applicable, ensuring the time frame for proper response is clear.
What will the new subject line include?
The updated email subject line will be structured as follows:
NYS WCB OnBoard – Change in PAR Status – [Claimant Name]: [Par Type]: [PAR ID]: [Status]: [Claim Admin Claim Number]: [WCB Case ID]
For example:
NYS WCB OnBoard – Change in PAR Status – Amy Smith: Medication: PA-00-0011-921: L1 Requested: 12345678: G1234567
These details are also available on the “Notifications” training webpages for payers and health care providers.
Do I need to take action?
Your organization may have previously applied email filter rules to allow for the automatic sorting and/or routing of these emails.
To ensure email notifications are received timely and accurately by your OnBoard users, if your organization has applied these email filter rules, the Board suggests continuing your current practice until January 13 and implementing new mail rules on or after January 13.
More Information
The information shared in this email can also be found on the “Notifications” training webpages for payers and health care providers.
For full OnBoard details, please visit the OnBoard webpage on the Board’s website.
Need help? Please visit OnBoard Support.
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