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The Workers’ Compensation Board (Board) is relaunching several upgrades to eCase - the application that allows you to view the electronic case folders that the Board uses to process claims for injured workers. The improvements are part of an ongoing effort to modernize and improve stakeholder interaction with Board systems.
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Scheduled to take effect next Friday, October 21, 2022, the upgrades will make it easier to navigate and access eCase, and include the following:
General eCase improvements
- Will no longer require the use of Java.
- Will work on a desktop or laptop in the latest version of major browsers such as Chrome, Microsoft Edge (Chromium), Firefox, or Safari.
Case info screen
- Documents will be easily downloaded, preventing the need to request case copies.
- Document viewer will display PDFs. It will display the original format (e.g., MS Word) for any document uploaded through eCase Upload.
- Full-screen view of the case folder, resulting in less scrolling to locate documents.
Upload screen
- Will replace the previous eCase upload experience.
- Navigating to the Upload feature will now keep you within the same browser you are currently in and appear in a new tab.
Scheduled hearings (eCase Administrators)
- A new Export option will allow users to export the Hearing List to an excel file.
- A “statewide” option added to the District section will show all districts where cases are being handled.
- Will feature a new “District” column so users know which offices their hearings are in if they do a statewide search.
Assigning eCase access (eCase Administrators)
- Payers granting view access to other organizations will no longer need to scroll through the full list of eCase organizations. The filter option will cut down on the size of the list within the drop-down menu. Payers will be able to type within the NYS/WCB Defined Groups drop-down list to jump to the first letter within the list of groups.
Please be reminded of the following:
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The way you will access eCase isn’t changing. You can continue to access eCase via the following:
- The eCase overview webpage,
- The online services webpage, or
- the online applications menu in the upper right corner of any page on the Board’s website.
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Do not save or bookmark a link directly to the eCase gov login page or the eCase application. You can bookmark the eCase Overview page if you need easy access.
Training
The Board has developed step-by-step guides on how to use eCase, which will be available on the Board’s website when the upgrade takes effect on October 21, 2022.
More information
If you haven’t already done so, visit the Board’s website to register for eCase. For those with access, it remains your go-to for up-to-date case information, including all prior authorization request (PAR) documents.
Attorneys can visit the OnBoard Attorney Training section of the Board’s website to sign up for eCase notifications on any PAR related documents when they are made available in a client’s case folder.
Email wcbcustomersupport@wcb.ny.gov for technical assistance with eCase.
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