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Upgrades to eCase, the application that allows you to view the electronic case folders that the Workers’ Compensation Board (Board) uses to process claims for injured workers, are now available!
This is just one of the many ways the Board is leveraging technology to modernize and improve stakeholder interaction with our systems, making the Board better for workers and better for business.
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The eCase upgrades enhance the user experience by making it easier to navigate and access eCase, and include the following:
General eCase improvements
- No longer requires the use of Java.
- Works on a desktop or laptop in the latest version of major browsers such as Chrome, Microsoft Edge (Chromium), Firefox, or Safari.
Case info screen
- Documents are easily downloaded.
- Document viewer displays PDFs. It displays the original format (e.g., MS Word) for any document uploaded through eCase Upload.
Upload screen
- Replaces the previous eCase upload experience.
- Upload feature no longer takes users out of the application to their default browser, but instead, uploads within the eCase application.
Scheduled hearings (eCase Administrators)
- A new Export option allows users to export the Hearing List to an excel file.
- A “statewide” option added to the District section shows all districts where cases are being handled.
- Features a new “District” column so users know which offices their hearings are in if they do a statewide search.
Assigning eCase access (eCase Administrators)
- Payers granting view access to other organizations no longer need to scroll through the full list of eCase organizations. The filter option cuts down on the size of the list within the drop-down menu. Payers can type within the NYS/WCB Defined Groups drop-down list to jump to the first letter within the list of groups.
Please be reminded of the following:
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The way you will access eCase isn’t changing. You can continue to access eCase via the following:
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Do not save or bookmark a link directly to the eCase NY.gov login page or the eCase application. You can bookmark the eCase overview webpage if you need easy access.
Training
The Board has developed step-by-step guides on how to use eCase.
More information
If you haven’t already done so, visit the Board’s website to register for eCase. For those with access, it remains your go-to for up-to-date case information, including all prior authorization request (PAR) documents.
Attorneys can visit the OnBoard Attorney Training section of the Board’s website to sign up for eCase notifications on any PAR related documents when they are made available in a client’s case folder.
Email wcbcustomersupport@wcb.ny.gov for technical assistance with eCase.
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