OnBoard: Limited Release - Phase Two Now Live!

OnBoard: Limited Release - Phase Two Now Live!

The Workers’ Compensation Board is thrilled to announce we're live with the next rollout for OnBoard: Limited Release, the first phase of the Board’s new and improved business information system.

OnBoard: Limited Release is moving several important paper-based workers’ compensation processes online, improving accuracy, efficiency and ultimately timeliness of benefits for injured workers. Primary initial users include health care providers, payers and medical suppliers.

Phase Two: Durable Medical Equipment (DME)

Starting today, DME prior authorization requests (PARs) are required to be submitted in OnBoard. DME PARs will be used for requests in accordance with the Board’s new Official New York Workers' Compensation DME Fee Schedule, which also becomes effective today, April 4, 2022. 

The DME Fee Schedule lists the DME that may be supplied to an injured worker when medically necessary and in accordance with the applicable New York Medical Treatment Guidelines (MTGs). Information regarding the adoption of this new fee schedule and updates is available on the Regulations page of the Board's website. Full details on the schedule are available on the Durable Medical Equipment Fee Schedule page.

Stay tuned for announcements regarding OnBoard: Limited Release Phase Three, which will be available this May and include prior authorization requests for other medical treatment and testing. Full details, including the rollout schedule, are available on the Board’s OnBoard webpage.

Training & Resources

To assist users with each phase of OnBoard: Limited Release, the Board has compiled useful information, training guides and other resources for key user types, accessible via the following links:

Additionally, the Board is hosting two upcoming Q&A webinars – one for payers and a second session for health care providers – to address any questions about OnBoard: Limited Release Phase Two. The links to add to your calendar and join are below.

Phase Two Q&A for Payers
April 12, 2022
12:00 p.m. - 1:00 p.m.
Add to your Calendar
Join Webinar

Phase Two Q&A for Health Care Providers
April 13, 2022
12:00 p.m. - 1:00 p.m.
Add to your Calendar
Join Webinar

Hop OnBoard!

We hope you’re as excited as we are about the modernization of the workers’ compensation system with the launch of this and future phases of OnBoard: Limited Release! As you navigate the new system, do not hesitate to reach out if you need assistance.

  • For assistance with Medical Portal registration, contact Customer Support at WCBCustomerSupport@wcb.ny.gov
  • For general questions about OnBoard or OnBoard: Limited Release, email OnBoard@wcb.ny.gov.
  • For any other questions, contact Customer Service at (877) 632-4996.
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