OnBoard: Limited Release - Phase One Now Live!

OnBoard: Limited Release - Phase One Now Live!

The Workers’ Compensation Board is thrilled to announce that the rollout has begun for OnBoard: Limited Release, the first phase of the Board’s new and improved business information system.

OnBoard: Limited release is moving several important paper-based workers’ compensation processes online, improving accuracy, efficiency and ultimately timeliness of benefits for injured workers. Primary initial users include health care providers, payers and medical suppliers.

Phase One: Medication PARs and Disputed Medical Bills

Starting today, all prior authorization requests for medication (known in the system as Medication PARs) must be submitted and responded to within OnBoard: Limited Release. Additionally, health care providers and medical suppliers will submit all Requests for Decision on Unpaid Medical Bill(s) (Form HP-1.0) in the new system.

OnBoard: Limited Release is accessible through the Board’s Medical Portal under the Prior Authorization Request (PAR) link or the Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0) link.

Subsequent phases for OnBoard: Limited Release will include prior authorization requests for durable medical equipment (DME) and medical treatment, targeted for release in April and May, respectively. Full details, including the rollout schedule, are available on the Board’s OnBoard webpage.

Important Reminders

In conjunction with today’s launch of OnBoard: Limited Release:

  1. Refills and renewals of prescription medications must comply with the Drug Formulary as of today, March 7, 2022.
  2. The Drug Formulary application within the Medical Portal is now available as “read-only,” so that previously approved medication requests may be viewed.
  3. The due dates for all Drug Formulary prior authorization requests that were in progress as of 5:00 p.m. on March 4, 2022, have been extended by 96 hours.  These requests have been converted to Medication prior authorization requests within OnBoard: Limited Release, where processing will continue as of 7:00 a.m. today, March 7, 2022.

Training & Resources

To assist users with OnBoard: Limited Release, the Board has compiled useful information, training guides and other resources for key user types, accessible via the following links:

Additionally, the Board is hosting two upcoming Q&A webinars – one for health care providers and medical suppliers, and a second session for payers – to address any questions about OnBoard: Limited Release Phase One. The links to add to your calendar and join are below.

Phase One Q&A for Health Care Providers & Medical Suppliers
March 15, 2022
12:00 p.m. - 1:00 p.m.
Add to your Calendar
Join Webinar

Phase One Q&A for Payers
March 16, 2022
12:00 p.m. - 1:00 p.m.
Add to your Calendar
Join Webinar

Hop OnBoard!

We hope you’re as excited as we are about the modernization of the workers’ compensation system with the launch of this and future phases of OnBoard: Limited Release! As you navigate the new system, do not hesitate to reach out if you need assistance.

  • For assistance with Medical Portal registration, contact Customer Support at WCBCustomerSupport@wcb.ny.gov
  • For general questions about OnBoard or OnBoard: Limited Release, email OnBoard@wcb.ny.gov.
  • For any other questions, contact Customer Service at (877) 632-4996.
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