Weekly Newsletter of the
Office of Real Property Tax Services

ORPTS Symposium

From noon on Tuesday, September 26 through Wednesday, September 27, all ORPTS staff will be gathered for the First Annual ORPTS Symposium. This will provide our staff with the opportunity to train and learn about the dozens of products and services that we provide.

During this time, our staff will not be available to answer the assessor hotline. You will still have an ability to leave us a voicemail and your call will be returned within 24 hours.

STAR credit update

As of today, we have issued 650,000 STAR credits. We’ve issued virtually all credits for homeowners with September 30 school tax due dates, except in cases where we have mailed a letter to a homeowner and are waiting for a response.

As a reminder, if you are contacted by a homeowner looking for their STAR credit:

• first, confirm they are not receiving the exemption, and then
• direct them to our STAR Credit Delivery Schedule.

If they have further questions, direct them to call 518-457-2036.

SLMS outage

Due to a scheduled update, the Statewide Learning Management System (SLMS) will be unavailable from Thursday, September 21 – Monday, September 25.

If you have concerns about completing your training due to this outage, please email orpts.edservices@tax.ny.gov.

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• Key telephone lines:
  • Assessor/Director Hotline: 518-457-9053 (reminder, this is for your use only)
  • STAR credit telephone number for homeowners: 518-457-2036
  • Homeowner tax rebate credit telephone number: 518-453-8146
• Archive of past Assessment Community Weekly posts

Send comments and suggestions to real.property@tax.ny.gov. Thank you!