MyTFFR Enrollment Resources and FAQs

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TFFR Business Partner Education

Enrollment Resources

New or Returning Members and Retiree Return to Work

• MyTFFR Employer Self Service Handbook
  • See page 54, “Upload and Review Enrollment Files” (Contact your payroll software vendor for help in producing a Master Spreadsheet or File.)
  • See page 75, “Manually Add New Employment Event”
• RIO’s YouTube Channel
  • View “Upload Enrollment Files and Manually Create an Enrollment” video
• MyTFFR Dashboard
  
  • Select “Help” button and search for “New Employee Enrollment”

Termination

• MyTFFR Employer Self Service Handbook
  • See page 116, “Manually Add New Employment Event, Task 5: Termination”

• RIO’s YouTube Channel
  • View “Upload Enrollment Files and Manually Create an Enrollment” video
• MyTFFR Dashboard
  
  • Select “Help” button and search for “Termination”

Employer Payment Plan Model

Before submitting FY2026 reports, employers must update or affirm their Employer Payment Plan. MyTFFR will not accept reports or payments until your plan is confirmed.

• MyTFFR Employer Self Service Handbook
  • See page 168, "Project Model Data"
• RIO’s YouTube Channel
  • View “Project Model Data” video
• MyTFFR Dashboard
  
  • Select “Help” button and search for “Model Election”

Enrollment FAQs

1. When should I use the different enrollment options?
   •  New Enrollment: Use for nearly all scenarios, including new employees, returning members, and retiree return to work.
   •  Return to Payroll: Use only if a member is returning from a leave of absence (e.g., military or sabbatical).
   •  Employment Change: Use if an already enrolled employee has a status change, such as going from part-time to full-time.
   
   
2. When should new members log in to complete the enrollment process?
   New members should wait to log in to MyTFFR until after they’ve been included in their first payroll cycle. MyTFFR uses reported salary contributions to activate a member’s account. If a new member tries to log in before any contributions have been reported, they will receive an error message. Once contributions have been posted, the member will be prompted to complete the enrollment process.
   
   
3. Do I need to complete a new enrollment if a TFFR member is transferring from another school district?
   Yes. If a TFFR member is new to your district, even if they were a member previously, you should complete a new enrollment to identify them as your employee. When you enter the member's social security number, MyTFFR should pull their account. If it doesn't, please submit a contact ticket so we can provide assistance. 
   
   
4. Do I need to complete a new enrollment for retirees who return to work?
   Yes. A new enrollment must be completed each year a TFFR retiree returns to covered employment because their position, contract, and hours may change.
   
   
5. How do I handle enrollment for multiple new employees at once?
   If you would like to upload an Enrollment File, you will need to use your district’s payroll software (e.g., Software Unlimited) to create the file. There isn't an option within MyTFFR to create an Enrollment File.

MyTFFR Contact Tickets

If you still need assistance after referencing the available resources, submit a ticket using the “Contact Us” tile on your MyTFFR dashboard. This method ensures your request is properly tracked and addressed in the order received.