Getting started as a new QSP: March 5 at 11 a.m. CT.
Are you a new or recently approved QSP? Join us to review the initial steps and requirements of being a QSP.
Therap 101: every Wednesday at 11 a.m. CT.
Zoom links are available on the QSP Hub event calendar. Meeting times are subject to change. Check the QSP calendar for the most up-to-date information.
Who: All Qualified Service Providers (QSPs)
What: A free, two-hour online workshop on program integrity, audits, billing tips and documentation best practices
When:
Where: Online
Hosted by Adult and Aging Services. Presenters include:
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Medicaid Fraud Control Unit
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North Dakota Medical Services Division
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ND QSP Hub
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Members of the Aging Team
Why Attend?
You will:
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Learn program rules and audit expectations
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Get billing and documentation tips
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Hear updates about the QSP Enrollment Portal and Connect to Care (DCC)
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Explore compliance tools in Therap Services
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Ask questions and connect with other QSPs
This workshop supports your success and helps you provide high-quality services.
Training videos
Check out a recording of the one‑day workshop featuring sessions on program integrity, audits, billing tips, documentation and more.
The following video provides helpful guidance and support for individuals completing the Qualified Service Provider enrollment process.
We know many providers have questions about changes to MMIS billing. This update explains what is changing and what you need to know.
You can still bill in MMIS
You can continue to bill through the MMIS portal until June 30, 2026.
Starting July 1, 2026, electronic claims sent through MMIS may be denied.
After that date, you must:
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Bill using paper (SFN 1730), or
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Use the electronic billing system, Therap
You do not have to switch right away. However, we strongly suggest you start early to avoid payment delays.
National Provider Identifier (NPI) number support
The ND QSP Hub will help providers get a NPI number.
Support will begin after Monday, March 23. You can schedule help any time after that date.
In the meantime, you can:
Frequently asked questions:
Can I still bill in MMIS?
Yes. You can bill in MMIS until June 30, 2026.
After July 1, 2026, electronic MMIS claims will be denied.
Can I still bill on paper?
Yes. You may continue to use the SFN 1730 paper form after July 1, 2026.
Can I wait until July to switch?
Yes. However, switching systems can take up to three weeks.
If you wait until July 1 to start, there may be a time when you cannot bill. This could delay payment.
What if I already have an NPI?
If you already have a National Provider Identifier (NPI), you do not need to apply for a new one.
If you are not sure whether you have an NPI, you can look it up through the National Plan and Provider Enumeration System.
Can I use both electronic and paper billing?
No. You may use only one claim submission method at a time.
Our recommendation:
Start the process early. Planning ahead can help you:
Questions? Contact the QSP Hub:
Email: info@ndqsphub.org
Phone: 701-777-3432
HCBS case managers will add more details to service authorizations in Therap. These updates will explain how often a service should be provided.
For example, a service authorization may list 300 total units of personal care each month. The case manager may also note that the person needs or prefers personal care three times a week, not to exceed 300 units per month. The case manager may also explain how often certain tasks should happen. For instance, the person may want bathing twice a week as part of personal care.
This added information will improve communication. It will help providers understand how and when to deliver services within the plan of care.
Some people may have more than one provider sharing units for the same service. In those cases, the full number of authorized units may appear on your Service Authorization, but those units are shared with other providers.
If units are shared, the HCBS case manager will note this in the service authorization. Providers who share units must work together, along with the person receiving services. They must make sure units are used based on the person’s schedule, preferences and availability.
Ongoing communication between providers is important. It helps ensure units are tracked correctly, prevents overbilling and allows providers to bill correctly for the time they worked.
The QSP Hub will launch a new webinar series called “Care in Practice.” The live series aims to help providers turn knowledge into action.
The Hub is working with health care and service professionals to present sessions on disease-specific and behavior-related topics.
- The first session, “Care in Practice: Diabetes Management,” will feature guest presenter Dr. Eric L. Johnson. It is set for March 17, 2026, from 10 to 11 a.m. CT.
- The second session, “Care in Practice: Supporting Individuals with Traumatic Brain Injury,” will feature guest presenter Carly Endres, MS. It is scheduled for April 16, 2026, from 10 to 11 a.m. CT.
Registration details are available on the QSP Hub event calendar.
Adult & Aging Services has updated the QSP Handbooks. They are available on the QSP Portal and webpage.
It is important for all QSPs to review the updated handbooks. They include information about:
Some updates may affect how services are delivered or how certain situations should be handled. Understanding these changes helps ensure services are provided correctly.
Please read the updated handbook carefully and note any changes. Staying informed helps protect both QSPs and the clients they support.
Therap is a secure online system made for human service providers. It helps with billing, documentation and record keeping, all in one place. Many providers use Therap to save time, reduce paperwork and stay organized.
For FHC and FPC providers, Therap offers a simple and reliable way to manage claims and service records online.
How Therap helps FHC and FPC providers
- Easy billing
- Less paperwork
- Stay in compliance
- Helpful reports
- Training and support
- Easy to use
Why switch now?
With the MMIS portal no longer available for electronic billing after June 30, 2026, paper billing will take more time and cost more money.
Starting early gives you time to learn the system and avoid payment delays. Therap offers a smoother and more efficient way to manage billing and documentation.
This notice is for QSP agencies that applied using a paper application before January 2024 and have not yet enrolled in the QSP portal. No further action is needed at this time.
Beginning in March 2026, a user guide and video tutorial will be released. These materials will show you how to claim your QSP agency account in the portal.
The information will be emailed to you and posted on the QSP Hub website.
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