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An update is available regarding overtime payments for Family Home Care (FHC)/Family Personal Care (FPC) providers.
Overtime payments through November 2025 completed
Overtime for all FHC/FPC providers has been fully processed through November 2025. Payments for November should have been received.
QSPs who believe they did not receive the full amount of overtime owed should contact hcbsotreviews@nd.gov for review. Before reaching out, QSPs are encouraged to review their MMIS remittance advice or confirm deposits with their financial institution. These are the most reliable ways to verify payments.
Why overtime payments are delayed
Overtime payments are always issued at least three months after services are provided. This delay allows time for all billing data to be submitted, received and verified so overtime can be accurately calculated.
Overtime payments do not follow check-write dates. Payments are typically issued near the end of the month for work completed in prior months, once all billing data has been validated.
How to avoid future overtime delays
To help ensure timely processing, QSPs should follow these guidelines:
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Submit billing on time. Billing data not submitted within the month under review will delay overtime payments for that period.
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Maintain complete service documentation. Random audits may occur at any time. QSPs must maintain accurate, complete records and provide documentation upon request.
Required service documentation includes:
Getting started as a new QSP: Jan. 8 at 11 a.m. CT.
New or recently approved QSPs are invited to attend a session reviewing the initial steps and requirements of being a QSP.
Therap 101: every Wednesday at 11 a.m. CT.
Zoom links are available on the QSP Hub event calendar. Meeting times are subject to change. Check the QSP calendar for the most up-to-date information.
Coming soon: QSP Hub training and development series
The QSP Hub will be launching a new training and development series.
The series will focus on specific behaviors and diseases and provide practical tools and resources QSPs can use to strengthen their skills and support their businesses.
Additional details will be shared by the end of January.
Training videos
Staying current with your information in the QSP Enrollment Portal is essential to ensure you receive timely updates and maintain your active status. Please review the following reminders and take action as needed.
To avoid missing important notifications, make sure the email address listed in your QSP enrollment portal is always current. All communication regarding your enrollment is sent by email, and it is your responsibility to review these messages regularly. Keeping your email updated ensures you never miss critical information.
If your mailing address changes, you are required to update it in the QSP enrollment portal within 14 days. If we are unable to reach you after two attempts, your enrollment status may be closed.
If your legal name changes, you must update your information in the QSP enrollment portal within 14 days. To complete a name change, log in to the portal and upload the following documentation reflecting your current, legal name:
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W-9: Request for Taxpayer Identification Number and Certification
Keeping your information up to date helps ensure smooth communication and uninterrupted status as a QSP. Thank you for taking the time to review and maintain your records.
Free Mental Health First Aid training is available to help participants identify, understand and respond to signs of mental health and substance use challenges among adults.
The training is held via Zoom about three times per month, typically on Thursdays from 8:30 a.m. to 3:30 p.m.
Participants must complete approximately two hours of prework, a 6.5-hour virtual training, and a post-test with an evaluation.
Between 8.5 and 8.75 continuing education credits are available for nurses, EMS personnel, social workers, peace officers, counselors, peer support specialists and massage therapists.
Therap introduced a redesigned homepage in October.
Beginning in early January, the new homepage will become the default view when users log in. Users will still be able to switch between the new and previous homepage during this transition period.
In early February, the previous homepage is expected to be fully retired, and the new homepage will be fully implemented. This update will affect all Therap users.
Users are encouraged to begin using the new homepage now to become familiar with the updated layout.
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