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Please note: QSP Hub will be closed Nov. 11 in observance of Veterans Day.
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Getting started as a new QSP: Are you a new or recently approved QSP? Are you a new or recently approved QSP? Join us to review the initial steps and requirements of being a QSP. Nov. 13, 11 a.m. CT
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QSP update meeting (now held quarterly) Nov. 17, 11 a.m. CT
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Therap 101 Every Wednesday at 11 a.m. CT
Zoom links are available on the QSP Hub event calendar. Meeting times are subject to change. Check the QSP calendar for the most up-to-date information.
Training videos
Are you feeling unsure about how to use Therap or submit claims for billing? You're not alone and there’s help available.
Therap 101 is a beginner-friendly training session designed to help you get comfortable with the basics of the Therap system. Whether you're just getting started or need a refresher, this training walks you step-by-step through key features including:
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Submitting claims for billing
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Using documentation tools
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Asking questions in real time
These sessions are a great opportunity to learn, ask questions, and build confidence using Therap for your daily tasks.
Therap 101 is held weekly on Wednesdays at 11 a.m. CT. You can register for the training here:
Don’t wait until you’re stuck. Join a Therap 101 session and get the tools you need to succeed.
Therap’s homepage is getting a new look. The tools and features you use now will stay the same, but they will be organized in a new way to make them easier to find. A new “favorites” feature will let you save the tools you use most so you can access them quickly in one tab.
Right now, you can switch back and forth between the old and new homepage to get used to the new layout. After Jan. 1, 2026, the old homepage will no longer be available. Check out the screenshots below to see how to use the “switch homepage” option.
- Therap has shared a guide that shows where to find all the different modules on the new homepage.
- Therap has shared a homepage and favorites overview.
The SFN 750/749 competency is required to stay active as a QSP. You must have this competency to bill for services. If your competency expires, your QSP status will be closed. If your status is closed, you cannot bill for any services performed during that time.
It’s important to watch for revalidation reminders in your email and web portal. Make sure to complete your revalidation on time so your account stays active. Multiple reminders will be sent as your revalidation date approaches, so check your email often.
Adult and Aging Services is excited to share new updates that make using Direct Care Careers (Connect to Care) and the QSP Registry faster and easier. The DCC team has worked hard to fix issues and improve the overall experience.
QSP Registry enhancements
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New sorting options: You can now sort the QSP Registry by agency or individual, making it easier to find what you need.
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Improved password support: The “Forgot Password” messages now remind users to contact the help desk if they don’t receive a reset email.
Try out the new features
Want to see the updates for yourself? Visit the QSP Registry and Direct Care Careers (Connect to Care) sites to explore the new tools and changes. Take a few minutes to click around and see how much easier it is to use!
Aging Services staff cannot sign off on certified nurse aide (CNA) renewal paperwork. Individual QSPs can still use their CNA certification to meet QSP requirements if certain criteria is met.
The North Dakota Health Facilities Unit requires that a CNA must have performed nursing or nursing-related services for pay under the direction of a licensed nurse for at least eight hours in the past 24 months.
Renewal instructions (per the North Dakota Health Facilities Unit):
- If you have a Medication Aide Registry, Home Health Aide Registry or Nurse Aide Registry, use the appropriate renewal form. The nurse that directs your work can sign the form for you:
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You can verify your registry using the ND verification site.
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No fee is required for CNA renewal.
Eligibility requirements:
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CNAs who have not performed at least eight hours of nursing or nursing-related services for pay in the past 24 months are not eligible for renewal and must complete a new competency evaluation.
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Services must be performed under the direction of a licensed nurse.
Employer page guidelines:
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If currently employed, your employer must be in North Dakota (out-of-state employers are not accepted).
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If unemployed but performed nursing-related services in North Dakota during your certification period, list that employer as a past employer (out-of-state employers are not accepted).
Personal background history:
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If you answered “Yes” to any questions, include an explanation and any required documentation.
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If you cannot provide a copy of a criminal judgment, explain why in your submission.
For QSPs without a recent employer:
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If you do not have an employer in the past 24 months to verify competency, follow the options provided by the Health Facilities Unit to complete your CNA renewal. CNAs are responsible for completing this verification.
The Health Facilities Unit reviews and approves all certified nurse aide training programs in North Dakota.
Resources:
The QSP Quality and Compliance Workshop was a free, one-day event designed to support QSPs in strengthening their knowledge of program integrity, audits, documentation and compliance tools. The event was hosted by HHS, Adult and Aging Services, with presentations and support from the Medicaid Fraud Control Unit, the Medical Services Division, the QSP Hub and team members from Adult and Aging Services.
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Dedicated sessions for both individual and agency QSPs
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Guidance on audit readiness
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Best practices for documentation
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Updates on QSP Enrollment Portal and Connect to Care
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Overview of Therap and what features are available to support compliance
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Opportunities to ask questions, connect with staff and network with fellow QSPs
The Acknowledgement Form (SFN 1702) MUST be completed in its entirety within 24 hours of receiving it from the QSP navigators. Acknowledgement forms that are incomplete or missing information will not be accepted. Failure to submit a fully completed form within this timeframe will result in the selection of the next available provider.
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