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Each month, North Dakota Health and Human Services (HHS) will do a spotlight on a 1915(i) provider to celebrate their contributions and innovative approaches to person-centered care. By sharing their stories, we aim to inspire collaboration, foster continuous improvement and strengthen our community's commitment to delivering high-quality services.
This month, we highlight Jeff Jacobson from Aspire Services, Inc.
I am a lifelong resident of Leeds, ND, but have worked in Devils Lake for the past 15 years.
I enjoy traveling and doing some hiking with my family. I am a huge sports fan, so I enjoy attending games or watching on TV all levels of a variety of sports.
- How long have you been a care coordinator (or doing this kind of work)?
I started out as a program coordinator with a developmental disability agency in 2009 and have been involved with that type of work on some level since.
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Could you share what inspired you to become a 1915(i) provider?
I started our private agency in May with a partner with our goal being to provide supports to everyone with the need. Becoming a 1915(i) provider helped fill that gap to find another service to help people.
- How do you tailor your services to meet the unique needs of each member?
We spend a lot of time getting to know each person in the environment in which they are most comfortable. That helps us build a level of trust with them and really be able to implement individualized services tailored to their needs. We don't force people to fit in one box of service delivery, we really work hard to provide specific services for each person.
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On Friday, Nov. 7 at 10 a.m. (CT), Therap will be hosting a webinar training on Creating and Maintaining Sites & Programs in Therap.
Sites & Programs are enrollment components for members in the Therap system that need to be added on for the General Events Reports and Billing modules.
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On Wednesday, Nov. 12 at 1 p.m. (CT), Therap will be hosting a webinar training on the General Events Reports (GER) module.
The GER module in Therap will be available for 1915(i) providers to report any incidents that occur with 1915(i) members that they want/need to make sure the state is aware of.
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This webinar session for care coordinators will cover essential topics related to the new plan of care template, including how to effectively use the individual plan agenda, create authorizations and change providers.
This training will be Tuesday, Nov. 18 at 10 a.m. (CT).
It is recommended that all care coordinators attend this training. It will also be recorded and posted on Therap's webpage.
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Therap is hosting a series of trainings on the upcoming billing process. This webinar series will focus on billing training for the 1915(i) workflow.
All of the webinars will be recorded. All webinars in this series are at 10 a.m. (CT) on the dates listed below.
This series will cover:
Week 1 (November 25) - Billing Introduction: An overview of billing, workflow, provider expectations and system requirements.
Week 2 (December 2) - Billing Set Up Preparation: Training on billing outlines, timelines, basic workflow, user roles and privileges, program enrollment and EDI enrollment.
Week 3 (December 9) - Acknowledging Authorizations and Documenting: Details on funding sources, service vs. billing authorizations, authorization management and case notes.
Week 4 (December 16) - Generate Billing Data and Claims Management: Focuses on data collection, generating billing data and claims, sending claims, replacement/void claims and reports.
Week 5 (December 30) - Billing Workflow Recap, Reporting and Questions: A summary of the billing workflow, reporting and a Q&A session.
Week 6 (January 6) - Provider Q&A: A session dedicated to answering provider questions.
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The 1915(i) Care Coordination and Eligibilities policies have been updated.
We will be going over this update at the next 1915(i) office hours on November 5.
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