We encourage all Quality Service Providers to choose which updates you’d like to receive from Therap’s various communication options. This will keep you up up-to-date on the latest features, updates, trainings and announcements from Therap.
Need Help? If you have any questions, contact Therap’s help and support team. They’re there to assist you!
Check out two recent training videos:
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Log in - Use your provider credentials to access the MMIS portal.
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Check for Payment Notice - After a payment is made, you’ll see a message in the "Messages & Announcements" section on the MMIS home page.
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Locate the RA - Go to the top menu, click Claims, and select Payment Inquiry. Your remittance advice (PDF) will be available there.
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Review - Open the PDF to view details on paid or denied claims, payment amounts and any adjustments.
*North Dakota Health and Human Services (HHS) does not issue pay stubs, but instead a document called “remittance advice.” QSPs are not employees of HHS; they are self-employed independent contractors. QSPs provide services and are compensated for the authorized services they provide.
For login or portal issues: call MMIS Help Desk at 1‑877‑328‑7098
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Monthly QSP update meeting
Monday, Aug. 18 - 11 a.m. CT
Every Wednesday - 11 a.m. CT
Zoom links can be found on the QSP Hub event calendar. Meeting times are subject to change. Check the QSP calendar for the most up-to-date information.
A complaint can be submitted by any person who suspects wrongdoing by an individual QSP, agency QSP or agency employee who has information regarding:
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Quality of care
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Health, welfare and safety
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Inappropriate billing
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Potential fraud, waste or abuse
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Failure to meet or maintain enrollment standards
Phone: North Dakota Aging and Disability Resource Link (ADRL): 1-855-462-5465, 711 (TTY)
Mail: Adult and Aging Services Section QSP Complaint North Dakota Health and Human Services 1237 W. Divide Ave., Suite 6 Bismarck, ND 58501
Reporting critical incidents that involve the people you serve is required and part of the provider standards for all QSPs. Join us for a webinar explaining these requirements, and the process for entering incident reports.
Tuesday, Sept. 30: 11 a.m. CT Microsoft Teams
Or join by calling in on your phone:
(701) 328-0950,
Conference ID: 32243925#
If you are unable to attend the webinar on Sept. 30, here is a recording of a past webinar:
If you or someone you know is struggling or in crisis, help is available. Call or text 988 or chat 988lifeline.org.
A trained crisis counselor will answer the phone and listen to you, provide support, and share resources if needed.
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