Emergency Police Dispatch Implementation

FOR IMMEDIATE RELEASE:

Union County Emergency Communication announces the implementation of the Police Priority Dispatch System

(Monroe, NC—April 15, 2015)—The Union County Emergency Communications Department is excited to announce the implementation of the Police Priority Dispatch System™ (PPDS^®) to better serve the citizens of Union County in emergency situations.

Dispatchers using the newly implemented protocol system:

• will follow internationally recognized standards
• give universal, consistent care and service to every caller
• gather critical emergency call information for responders
• identify life-threatening situations
• safely prioritize calls for appropriate and fast response
• provide “Zero Minute” Dispatch Life Support using Pre-Arrival and Post-Dispatch Instructions

Implementing the Police protocol enables dispatchers to accurately assess each emergency situation and send the best response possible while safeguarding valuable and limited emergency services resources and increasing safety for both citizens and responders. One key benefit Union County Emergency Communications will now provide is a constant stream of crucial and updated scene information to field responders en route. This information will better prepare responders to give precise assistance when they arrive at the scene.

The Priority Dispatch System™ (PDS™) includes ProQA^® software and/or cardsets, a three-day certification training course for emergency dispatchers, and continual quality improvement (QI) benchmarks and training. All dispatchers who work on the new system are certified by the International Academies of Emergency Dispatch^® (IAED^™) and must recertify every two years, completing 24 hours of continuing dispatch education (CDE) and passing all requirements for IAED recertification.

Proactive quality improvement (QI) benchmarks are an important part of the newly implemented Priority Dispatch System. Use of the PDS allows communications centers to assess the quality of the care they are providing their communities, allowing them to make positive adjustments to training and staff in response to these assessments.

The constantly evolving Priority Dispatch System (PDS) will help provide the highest standard of care to the community, allowing Emergency Police Dispatchers to better manage limited resources and increase the accuracy and efficiency of the dispatching process.

Union County Emergency Communications has 35 trained Telecommunicators, serves a population over 200,000, and provides the link between the community and all emergency services in Union County. This includes all Law Enforcement Agencies, Ambulance service and Fire Departments throughout the County.

As this system of protocol implementation, training, and quality improvement is set into place, you can be confident that Union County Emergency Communications is earning the public’s trust with every call and is your best possible source of help during times of all emergencies.

 

Contact Information

For this story and Union County Emergency Communication

Contact: Larry Brinker

Phone: 704-283-3550

E-mail: larry.brinker@co.union.nc.us