NCSIS Updates May 2026*

With Infinite Campus now fully implemented statewide for nearly a full year, we are ready to move into the next phase of this work: a sustainability and optimization phase focused on long-term support, consistency, and continued partnership. This next phase will allow us to maintain a high level of support for PSUs across North Carolina while strengthening processes, improving consistency, and ensuring the system continues to serve schools and districts well over time.

As we move into the next phase of support for Infinite Campus, the Infinite Campus Support Ticketing System will serve as the first line of support for PSU assistance. This process will help ensure support requests are documented, tracked, and addressed consistently through the established service level agreement, providing greater transparency and equitable access to support for all PSUs across North Carolina.

• PSUs will continue to have access to a variety of self-service resources, including the Infinite Campus Community, Campus Passport (24/7 on-demand autonomous training), and the NCSIS Knowledge Base.
• When additional assistance is needed beyond those tools, authorized PSU contacts may submit tickets through the Infinite Campus Support Portal. For urgent needs or escalations, PSUs can also contact their PSU Client Relationship Manager, David Zimmermann.

Continued Professional Learning

As Infinite Campus moves from statewide implementation to ongoing support, professional learning will continue with a stronger focus on sustainability, shared practices, and PSU collaboration.

Due to the conclusion of time-limited implementation funding, SIS Support staffing has been reduced. To support PSUs moving forward, NCDPI will continue to emphasize available training and support resources, including:

• Campus Passport through June 30, 2030, pending State Board of Education approval (June 2026)
• Campus Community
• NCSIS Knowledge Base
• NCSIS Website

Statewide training will remain an important part of the support model, with a focus on shared business processes, operational best practices, documentation, and collaboration across PSUs.

Ongoing support opportunities will include virtual office hours during key operational periods such as BOY, EOY, and reporting cycles; biweekly SIS Coordinator calls for updates and shared learning; and statewide events such as NCBOLD, NCEd Connect Symposium, and Digital Leaders Exchange.

NCDPI is proud of the collaboration, commitment, and hard work demonstrated by PSUs throughout this statewide transition. We are grateful for your continued partnership as NCSIS continues to mature, evolve, and strengthen in support of students, educators, and families across North Carolina.

End-of-Year (EOY) Resources and Support*

Please watch all videos and review all Knowledge Base articles.

• Digital Leaders Exchange End of Year Closeout Best Practices recording: NCSIS Knowledge Base.
• End of Year Webinars: https://ncdepartmentofpublicinstruction.knowledgeowl.com/home/end-of-year-lunch-learns
• End of Year Knowledge Base Articles: https://ncdepartmentofpublicinstruction.knowledgeowl.com/home/eoy

EOY Focus of the Week

• Data Audit Focus: Use the State Enrollment Overlap Report to clean up overlapping enrollments before switching the active year.
• The new Local End Statuses EYC: End of Year Completer and EYCN: End of Year Completer New School, will be available soon. Please do not use other Local End Statuses such as PR, PRN, or W1 when ending enrollments for the school year. Any incorrect end statuses used will be removed.
• Do not enter Diploma Dates until after final grades have been posted. Entering diploma dates early may cause incomplete transcripts to be sent to colleges through E-Transcripts.

Questions and Answers

As you review the webinars and guidance materials, please submit any questions using the NCSIS Questions Form: go.ncdpi.gov/NCSIS25Questions. Responses can be viewed on the NCSIS Answer sheet: go.ncdpi.gov/NCSIS25Answers.

NCSIS EOY Office Hours 

Tuesday, May 26th at 10:00 AM

https://www.eventbrite.com/e/ncsis-eoy-office-hours-tickets-1989541313626

Upcoming Training Information*

Be sure to review the DTL Signature Events Calendar and Eventbrite for upcoming in-person and virtual regional meetings, webinars, and training sessions. These opportunities are designed to keep staff connected, informed, and supported throughout the school year.

• DTL Signature Events Calendar
• Eventbrite-NCSIS

*In the DTL Signature Events Calendar, use the arrows at the bottom of the screen to scroll to monthly event calendars, including upcoming NCSIS webinars!

NCSIS Teacher Training Information:

Please use the link below to access teacher training resources for NCSIS. Additional details can also be found at ncsis.gov.

Infinite Campus Training Resources

If you have any questions, please contact Erin Wolfhope at erin.wolfhope@dpi.nc.gov with questions.

NCSIS 2615.10 Upgrade

NCSIS, powered by Infinite Campus, was upgraded to 2615.10 on May 14, 2026. .  Please ensure this information is shared with the appropriate staff members.

Please see these articles for a comprehensive list of updates:

• Release Pack Campus.2615 - April 2026 | Infinite Campus 
• Rx Pack - Campus.2615 | Infinite Campus 

HIGHLIGHTED UPDATES included in Release Pack Campus.2615.10:

Scheduling Board - Load Balance Options for Programs

The Scheduling Board now includes a Load Balance option for Programs in the Section Balance side panel. This feature lets schedulers distribute students with program records across either a small number or many course sections, supporting equitable placement.

Sent Message Log 2.0 Enhancements

Sent Message Log 2.0 has been reformatted to accommodate different message criteria and support the future consolidation of sent messages from various Messenger tools into a single location.

Flags Marked as "Statemanaged" in Database Erroring When Assigned To Student

State Edition customers reported that assigning students flags marked as "Statemanaged=YES" in the database returned the error "the credit group for this state program must be properly mapped prior to assigning to students". This error was occurring at both the State and District level. This has been resolved.

North Carolina – Enrollment End Statuses 

Two new Enrollment End Statuses have been added for selection on a student's Enrollment record. 

• EYC: EOY Completer
• EYCN: EOY Completer - New School

Replaced End Statuses have been inactivated with an end year of 2024-25.

Activate and Update Migrant Programs in North Carolina

There are new tools that are available for Migrant programs. Previous tools have been made Read Only. Processes surrounding the Migrant program have not changed.

State ID Error Message

The error message received when using the Assign NC Student ID button has been updated from “There was an unexpected error” to "There has been an unexpected delay registering with NCDPI network. Try again later." 

North Carolina – Read to Achieve Updates

The fields available on the Read to Achieve tool have been reorganized to meet state requirements, and some fields have been updated with new or modified options.

North Carolina – PMR ADA Logic 

The Average Daily Attendance calculation for the PMR has been updated for the following:

• Student day minutes are used in the calculation. Previously, the calculation used the student's scheduled minutes. 
• Day events with a standard code of 'AD' are now included in the calculation.

Online Registration DLD Pleat Update

There has been an update to the OLR Digital Learning Dashboard pleat. OLR configurations for the 2026-27 school year can be adjusted in one of two ways:

• If you have not opened OLR to parents for next year, disable the NCDPI_Digital Lrning Dashbrd_v1(or v2) and import the NCDPI_DigitalLrningDashbrd_v2_PleatExport_05-12-2026.txt
• If you have already opened OLR to parents for next year, adjust the Digital Learning Dashboard Pleat manually.  
• Navigate to System Settings > Online Registration Setup > OLR Literals Bank
• Select the configuration you want to update from the configuration dropdown.
• In the OLR Literals Bank Category, click the arrow beside Student to expand the group.
• Click “NCDPI_Digital Lrning Dashbrd_v2” to show all the literals in the pleat
• Find “student.NCDPI_DigitalLrningDashbrd_v2.customfield.NCDPI_DLDv2_LINK_10.url“
• Replace “https://go.ncsu.edu/speedtest” with “https://dpi.speedtest.friday.institute/ “
• Click Save at the bottom. 

Directions for updating pleats can be found on the Online Registration Pleat Updates document.

NCSIS Resources

PSUs have access to the Campus Community, where they can acquire product knowledge, glean tips and tricks, and engage in networking opportunities with other districts. The Campus Community offers convenient single sign-on access from the Campus system to a wealth of resources, including the knowledge base, forum discussions, learning tools, support site, upcoming events, and more.

Campus Community contains the information you need to learn how to use Infinite Campus through product documentation, videos & simulations, study guides, forums, and much more. Whether you are a teacher, data manager, or Infinite Campus user, you will find the learning resources in a clearly defined pathway for a seamless transition from PowerSchool. 

Campus Passport is a collection of on-demand, self-paced courses that can be assigned to new and existing staff. Accessed through the Campus Community, you will find Instructor-Led Training, specific E-Learning courses, or select a learning plan based on your district role. 

NCSIS Knowledge Base | NC Department of Public Instruction contains articles, video recordings and other resources about North Carolina processes.

GitHub Vendor Integrations Repository is a website where examples of 3rd party extract formats can be found (these are crowd sourced and should be vetted fully before implementing in your PSU).

Ad Hoc Filter Sharing Community is a shared Google folder for Ad Hoc filters that PSUs have created.  Please add any helpful filters/reports you have created, and use others as you need.  These are not guaranteed to work in your PSU and should be vetted fully.

• Naming Convention: Ad Hoc Name - PSU Name
• You’re welcome to include your email address within the document (optional).
• Permissions: You have editing access—please proceed with caution!
• PII: Do not upload any PII to the shared folder

NCSIS website (http://ncsis.gov) contains links to previous bulletins, as well as the latest information about events held throughout the year.

Click on the link below to learn how to sign up to receive this weekly NCSIS bulletin. 

How to Subscribe to a NC DPI DTL Bulletin/Newsletter

Requesting Technical Support Points of Contact

Please review the information below on how to submit support tickets:

Contact Infinite Campus for assistance with:

NCSIS Application/Support Issues

Submit a case:  https://support.infinitecampus.com

Infinite Campus Enhancement Requests—Please use the link below to share the areas of the product your PSU would most like to see improved, suggest new functionality, and indicate whether you’d like to participate in future discussions.

Infinite Campus Enhancement Requests 

Contact DPI for assistance with:

• NCDPI Business Questions
• Duplicate Students
• Amplify/Missing Students

Submit a request: https://go.ncdpi.gov/help

For additional technical support contacts, please refer to the document below:

Requesting Help

• Requesting Help