NCEdCloud is now functional, again, after another outage this morning. 

The following is a statement from Superintendent Mark Johnson: 

“It’s bad enough that so many students don’t have the option to attend school in-person, but malfunctions of the tool that so many schools use to access remote learning are simply unacceptable.  

These are challenging times, and everyone is trying to extend more grace. That’s what Identity Automation, the vendor, got on Monday, the first time their remote learning tool went down.  

Parents, educators, and students are all doing the best that we can and deserve technology that works. While we are limited in terms of what we can do immediately, rest assured that DPI will be having blunt discussions about these failures with the vendor and NC DIT in the days ahead.” 

DPI selected Identity Automation after an RFP process in 2013.