Remote Learning Sites Accessible After Glitch Fixed in Sign-In Portal

North Carolina Public Schools sent this bulletin at 08/17/2020 11:22 AM EDT

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For immediate release

Aug. 17, 2020

Remote Learning Sites Accessible After Glitch Fixed in Sign-In Portal

The NC Department of Public Instruction received reports this morning that teachers and students were having problems logging-in to NCEdCloud. The vendor-provider of the NCEdCloud Service confirmed that the product experienced a degradation in service this morning. The vendor will provide an explanation of the root cause once it has identified the source. In the meantime, the service is now working.

NCEdCloud is the portal to other Home Base resources, including PowerSchool, Canvas, NCEES, ImagineMath, Learning.com, and Schoolnet. The issue was not with those products.

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