City of Raleigh News Release - New Utility Billing Web Access

Jayne Kirkpatrick, Director, Public Affairs
Prepared by: Christopher Riley, Senior Public Affairs Specialist

For more information: Susan Decker, Utility Billing Manager, Finance Department, 919-250-7681 or Beverly Brookman, Assistant Utility Billing Manager, Finance Department, 919-250-7680

Oct.  2, 2012

City of Raleigh Launches New Web Access for Utility Billing Customers
 

The City of Raleigh has launched new web pages for utility billing customers.

The self-service website for City of Raleigh's utility customers has undergone major renovations. In addition to visual changes, customers will find it even easier to securely check account balances and due dates, make payments, obtain account history, update profile information and enroll in E-Billing. Currently, almost 70,000 customers use the self-service website to manage their utility accounts online.
 

The website enhancements include:

• Redesigned screens for easier navigation;
• Accounts appear in order of due date (oldest to newest), if there are multiple accounts for one accountholder;
• Distinct screens for payment verification and payment completion;
• Due dates are clarified for current amounts and for past due amounts;
• Billed consumption (usage) can be displayed;  
• CSV file download is available for account list, financial history and billing history;
• Better system notifications for scheduled system outages and new features; and,
• E-Bill enrollment shows current status and sign in or opt out buttons.

For more information, visit the City of Raleigh website at www.raleighnc.gov and click on “City Services.” To log in to the Utility Billing Self Service site, visit https://ubwss.raleighnc.gov/SelfService/SSvcController/login.