 The City of Raleigh is excited to introduce Ask Raleigh (beta), a new online portal that makes it easier than ever for residents to request services, report issues, and get help from the City. Launching today, Ask Raleigh is more than just a tech upgrade—it’s the first step in a bold, citywide strategy to reimagine customer service.
Replacing the current SeeClickFix tool, Ask Raleigh is designed to be faster, smarter, and more intuitive, helping residents get what they need while supporting a more unified response across City departments.
Why you’ll love Ask Raleigh:
- Track requests in real time – Get updates on your request and see progress as it happens;
- Avoid duplicate reports – Already reported? Ask Raleigh will let you know;
- Smarter service – The tool alerts you if the issue is outside City limits, so nothing gets lost or misdirected; and,
- Easier to use – Enhanced maps and a simplified interface make reporting quick and clear.
Ask Raleigh is also the first step in the City’s new Customer Experience strategy—a forward-thinking initiative that will expand even further when the new City Hall opens in 2027. This launch lays the foundation for a more connected, responsive City where every department plays a role in delivering excellent service.
The platform will launch in a beta format as we gather early feedback from users and make sure the system is running on all cylinders—and we’ll keep evolving based on what you tell us.
Get ready to Ask Raleigh anything!
|
