(UPDATED) A Message from Raleigh Water Regarding the Recent Bill Delivery Delay

Raleigh Water sincerely apologizes for the recent delay in customers receiving their utility bills. We understand this may have caused some inconvenience, and we appreciate the community’s patience as we've completed our transition to a new bill print vendor. Bills will start going out this week. 

Please rest assured that Raleigh Water will not be discontinuing anyone's water service for non-payment at this time. To help ensure a smooth transition for everyone, no late fees will be assessed on these delayed bills. You are, however, still responsible for the full amount of your bill. 

If you have questions about your account or need help signing up for electronic billing, please call Customer Care and Billing at 919-996-3245 or visit the self-service webpage. You can quickly register for our Web Self Service and conveniently view, print and pay your bills at any time! Sign In - Customer Care and Billing Web Self Service 

Thank you for your understanding. We value you as a customer and are committed to providing you with reliable service.