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The Client Acceptance Team is the biggest team in the Continuous Improvement and Customer Service (CICS) division, with 13 people focused on intake and permit processing. As the Development Manager overseeing this team, I’m excited to share three ways we’ve used your feedback to improve processes and the permitting experience:
- We’ve reduced the time from when a plan is submitted to when it’s reviewed. It used to take more than 10 days, but now it’s under 5, and we’re aiming for 2.
- We’ve streamlined the field and plan revision policy expedite the process for everyone. The policy now allows more flexibility for field inspectors to work with clients so that their projects can continue making progress to completion.
- We’ve worked with the fire department to create a separate process for Shop Drawing submissions. This effort will expedite reviews and reduce construction delays.
Your feedback is important to us, and we’re excited to keep building strong relationships in the year ahead!
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Sincerely,
Seth Langdon, Development Services Manager
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 Commercial Interior Completions
Designing an unfinished commercial space to meet the needs and preferences of the people who will use it? Apply for a permit through the Permit Portal.
 Mass Grading Only
Land disturbances and changes in grade onsite require a Mass Grading Only Permit. Apply for one now through the Permit Portal.
 Commercial Alteration or Repair
You can now apply for a Commercial Alteration or Repair Permit through the Permit Portal.
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 New Sewer Capacity Study Webpage
Where adequate sewer capacity is a concern, a sewer study will be necessary. It’s now easier to find information about sewer studies.
 Development Fee Guide Updates
A new Stormwater Conveyance System Permit went into effect on November 2, 2024.
 Performance Dashboards
Find submission guidelines, review timelines, and more for streamlining the process.
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 Weathering the Storm: A Stormwater Conversation
Share ideas and set priorities to protect those you care about most from future floods on Dec. 4 and 9.
 Right-of-Way Holiday Schedule
Work in the right-of-way is not permitted due on City of Raleigh observed holidays.
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 Holiday Safety Tip: Using Turkey Fryers
Plan for fire safety especially when cooking this holiday season.
 Development Stakeholders
The next meeting will be on Thurs., January 9, 2025, at 9 a.m. at the Historic Carousel House, 600 Chavis Way. View October's meeting presentation at the link below.
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Text Change Updates
Recently Adopted
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TC-4-24 Temporary and Accessory Emergency Shelters (October 1)
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TC-2-24 Omnibus Text Change List 2024 (November 19)
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TC-7-24 Co-living (November 19)
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TC-6-24 Raleigh Water Public Utilities Manual (November 19)
Get Social With Us
The purpose of this newsletter is to provide timely and relevant information. If there is information you’d like to see included, please provide us with feedback at plandevcomms@raleighnc.gov.
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