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The North Carolina Department of Revenue (“NCDOR”) has updated its Penalty Waiver Policy (“Policy”). NCDOR will also provide taxpayers with an electronic option of the following penalty waiver request forms:
What Changed in the Policy?
The Policy was updated to incorporate changes to the state’s penalty laws. Specifically, the Policy now includes information about waiver of informational return penalties.
What is the Effective Date of the Policy?
The effective date of the Policy is July 8, 2025, and applies to penalty waiver requests considered by the Department on or after that date. The updated Policy supersedes all prior versions of the penalty waiver policy.
Can You Summarize the New Electronic Option?
Form NC-5500 and Form NC-5501 can now be completed and submitted entirely online. The electronic version of these forms is the fastest way to request a penalty waiver.
Taxpayers who do not wish to submit the penalty waiver request forms electronically can continue to submit the forms by mail or fax. Taxpayers and representatives that submit penalty waiver request forms by mail or fax should use the most up-to-date version of these forms. Using an outdated version of an NCDOR form will lead to processing delays.
Additional Information
To make it easier for taxpayers to navigate and find penalty related information, the Department has launched a new landing page on the NCDOR website. This new page consolidates penalty information and will make it easier for taxpayers to find all penalty waiver request forms.
If you have any questions about this notice, you may call the N.C. Department of Revenue Customer Service line at 1-877-252-3052 (7:00 am until 4:30 pm EDT, Monday through Friday).
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