You Asked, We Listened: Introducing the MO HealthNet Video Newsletter
Keeping up with healthcare policy, billing guidelines, and program changes shouldn't take hours out of your busy practice day. Many Missouri providers shared that while written newsletters and bulletins are informative, you need a faster, more flexible way to stay updated.
In direct response to your feedback, MHD is excited to introduce our brand-new Video Newsletter Series—delivering high-priority program news and practical guidance in short, bite-sized video segments.
What to Expect
The video updates are designed specifically with your schedule in mind:
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Concise & Focused: Each section highlights essential, high-yield takeaways—such as upcoming system deadlines, billing reminders, policy clarifications, and enrollment tips—in just 20 to 30 seconds per article.
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Direct Links to Details: Every video is paired with direct links to the relevant Provider Bulletins, manuals, and billing codes, allowing you and your team to dive deeper only when needed.
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Available On Demand: Stream them anytime from your desktop, tablet, or smartphone during clinic huddles or between patient appointments.
Your Trusted Written Bulletins Aren’t Going Away
The new video format is an enhancement, not a replacement. MHD will continue publishing our comprehensive written newsletters, provider bulletins, and hot tips. The video series simply serves as a quick-scan companion to alert you to what matters most right now.
How to Watch and Stay Connected
Provider Enrollment Update
Effective September 16, 2026, responsibility for provider enrollment activities will transition from the Missouri Medicaid Audit and Compliance Division (MMAC) to the MHD. This move is intended to streamline and improve coordination of provider enrollment activities, while allowing MMAC to focus on compliance, fraud, waste, and abuse.
MHD will update websites, forms, notices, email addresses, and any other contact information requiring a change. These changes will be minimal, such as changing references from “MMAC Provider Enrollment” to “MHD Provider Enrollment”. Additional information will be provided as the transition progresses.
Providers should continue to follow current provider enrollment requirements and procedures. Applications or updates already submitted will continue to be worked on, as usual, and you should see no break in service.
If you have any questions, please email MHD.ProviderEnrollment@dss.mo.gov
Resolve Managed Care Claim Issues Faster with Our New Online Form!
If you cannot resolve a Managed Care issue directly with a MO HealthNet Managed Care health plan (Healthy Blue, Home State Health, Show Me Healthy Kids, or UnitedHealthcare), MO HealthNet’s Managed Care Liaisons are here to help. They can assist with billing disputes, claim denials, eligibility issues, and policy concerns.
What’s Changing?
- Go Paperless: You can submit issues directly to our Liaisons using the new online Managed Care Provider Resolution Support Request.
- Upload Documents: You can now upload supporting documentation (e.g., eligibility info, denial letters) directly with your request.
- New Requirement: Online submission is the fastest way to get help. As of September 1, 2026, this online form will be required for all requests unless extenuating circumstances prevent it.
⚠️ Note: Please only use this form after you have contacted the health plan directly, and the issue remains unresolved.
Response Timelines
- Standard Issues: You will receive a response from MO HealthNet or the health plan within 10 business days. If you do not receive an update by then, email MHD.MCCommunications@dss.mo.gov.
- Urgent Member Services: For issues immediately impacting a member's care, you will receive a response within 72 hours.
Questions? Contact us at MHD.MCCommunications@dss.mo.gov.
Missouri Awards $35 Million to Strengthen Rural Healthcare Infrastructure
The Missouri Department of Social Services (DSS) has awarded approximately $35 million in Strategic Minor Renovations Program funding under Missouri’s Rural Health Transformation Program (RHTP). These investments represent a significant step forward in strengthening access to essential healthcare services in rural communities and will support critical infrastructure needs that improve patient safety, operational readiness, and long-term sustainability.
Read more on the Rural Health Transformation Program webpage.
Missouri Announces Major Effort to Grow Rural EMS Professionals
The Missouri Department of Health and Senior Services (DHSS), in partnership with the Department of Social Services (DSS) and its Rural Health Transformation Program, is investing up to $4.2 million in its first year to grow Missouri's rural emergency medical services (EMS) workforce. The investment, made in partnership with the Missouri Emergency Medical Services Association (MEMSA), will expand training programs and increase the number of certified EMS professionals across the state.
Read more on the Rural Health Transformation Program webpage.
Expanding Behavioral Health Support for Rural Missouri Communities
Missouri is expanding access to behavioral health consultations for children, families, and pregnant and postpartum patients across the state through the Rural Health Transformation Program (RHTP). Two state agencies are leading the effort in partnership with the University of Missouri’s Center for Child Well-Being: the Missouri Department of Mental Health (DMH), which supports child and adolescent care, and the Missouri Department of Health and Senior Services (DHSS) Office on Women’s Health, which supports maternal care. Administered by the Missouri Department of Social Services (DSS), the effort represents a combined investment of up to $6.4 million to expand two provider-support programs, including the Missouri Child Psychiatry Access Project (MO-CPAP) and the Missouri Maternal Health Access Project (MO-MHAP).
Read more on the Rural Health Transformation Program webpage.
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