A Change to the Unemployment Process Takes Effect November 11


As part of the state's IT modernization efforts, the automated phone system currently used for filing weekly requests for payment will no longer be available from Sunday through Tuesday each week, beginning November 11, 2018. You may, however, continue to file weekly requests for payment using the automated phone system Wednesday through Saturday. If you do not have Internet access, you may also visit your local Job Center to file online.

In 2016, the Missouri Division of Employment Security launched UInteract, a complete unemployment insurance online system. UInteract is available 24/7 to file initial claims and weekly requests for payment. UInteract provides self-service functions that help you answer questions about your claim and avoid lengthy phone calls. UInteract allows us to serve our customers more efficiently and effectively.

If you have not yet used UInteract, we encourage you to do so as soon as possible by clicking here. There you can register your account or recover your username and password information if you have already registered. 

UInteract allows 24/7 access to check the status of your benefit payments, review your account history, update contact and payment information, authorize income tax withholding, sign up for paperless communication, and, if necessary, file an appeal.


If you have any questions please contact one of the Regional Claims Centers or email us at esuiclaims@labor.mo.gov. We appreciate your cooperation and are committed to assisting you during this transition.

Better Together Logo

Do you want to stay more informed about what's happening with the Department of Labor & Unemployment Insurance? Check out the different topics that can be sent directly to your inbox!

Be sure to subscribe today!