P&P Show Me Newsletter-JULY 2020

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missouri department of corrections

P&P Show Me Newsletter-July 2020


District 12 Shows Support To Community Partner


The West County Community Hope Center in Leadwood, Missouri reopened their doors on May 18, 2020, after closing due to the COVID-19 pandemic. A team of residents from the Farmington Community Supervision Center in District 12 partook in the opportunity to give back to this important community partner. Residents accompanied by staff used donated cleaning supplies to perform a deep clean of the facility and offices. They also mowed the grounds and cleaned the parking lot to ready the center for their reopening. The center relies completely on donations and volunteers and serves as a community outreach center, food pantry, and office location for other community partners. They have also provided emergency funding for medications needed by residents at the Fulton CSC. The center shows strong support for the mission of Missouri Probation and Parole and the rehabilitation and recovery for those in the program. Showing the same support helps ensure the center will be available to all community members in the times to come.

PPO Selita White partnered with the organization “The Living Wells of Hope Outreach Ministry”, and supplied care packages for clients at District 4C in Kansas City.

care package

District 23 PPO Audrey Singleton ensures Community Safety during Pandemic


A Dunklin County Treatment Court male participant, supervised by District 23 PPO Audrey Singleton, had a relapse of his sobriety. Audrey had built such a positive rapport with this client, he called her and told her about his use and that he had almost overdosed. After speaking with her client, Audrey contacted the Dunklin County Sheriff Department to ask if they would conduct a wellness check at his residence.

The next day, Audrey made contact with her client's Peer Support Specialist who indicated the client was in need of mental health services, but was refusing them.The client's mental health continued to deteriorate and the following day he contacted Audrey by phone and indicated he was hearing and seeing things that were not there. While keeping her client on the phone she made contact with the treatment court team to have them call for an ambulance to respond to his residence. Audrey met her client as he was being taken by ambulance to the hospital and noted he was clearly not well in terms of substance use and mental health. Unfortunately, the client's state of behavior deteriorated even further once at the hospital. Due to his negative behavior, unwillingness to cooperate with staff, and the pandemic he was released shortly after his arrival.

The next day, Audrey was contacted prior to the start of her day by the Family Counseling Center Peer Support Specialist that her client’s mental health had not improved, however, he was now willing to seek treatment at another hospital. Audrey kept the treatment court team up to date, including the Circuit Court Judge. Audrey soon received a call from her client, who was again agitated and unwilling to go to the hospital, and by this time the Peer Support Specialist and Kennett Police Department were at her client’s residence. Audrey spoke to the responding officers and her client and was able to convince her client to immediately go to his primary care physician. During this time, Audrey staffed the case with her immediate supervisor and the Circuit Court Judge about possible options. It was decided a warrant would be issued. However, in speaking with the Dunklin County Sheriff’s Department, they informed Audrey they would not be booking her client into the jail due to the pandemic. After learning her client would not be detained she responded to his residence following his doctor’s appointment.

Audrey immediately contacted the crisis hotline to respond and conduct an evaluation of her client. The crisis team responded and they agreed the client needed hospitalization. However, the client was unwilling to seek treatment. Audrey noted his behavior was fidgety and he was not making any sense when he spoke. The crisis team contacted Judge Preyer for a commit order. Audrey remained on scene with her client until the order was issued and officers arrived on scene at about 5pm.

Even during the pandemic with limited resources available, Audrey used the skills acquired from CIT training, formed a team including Family Counseling Center, the Circuit Court Judge, the Associate Circuit Judge, local EMS, Dunklin County Sheriff's Department, and the Kennett Police Department, to hold her client accountable for his actions, but most importantly providing the utmost care and concern for his safety and wellbeing of himself and others. Audrey truly lives by our motto, "Improving Lives for Safer Communities."

SmartLink Zoom Q&A Sessions

In June 2020, Community Corrections Administrator Rick Kuttenkuler held regional SmartLink Q&A Sessions which were open for all officers and supervisors. These sessions covered an overview about the target population, the reasons why this service was implemented, and resources available on the K-Drive. Additionally, these sessions provided an opportunity for staff to ask questions, and to share their first hand experiences and lessons learned using the service with clients on supervision. 


client success story

District 7B PPO Melissa Fleming shared the following Client Success Story:

In 2019, the St. Louis City Treatment Court implemented its first gender specific docket, caseload, and treatment classes. I have been part of the implementation since day one. There is now a gender specific recovery meeting that is held in the Carnahan Courthouse every Wednesday from 12pm-1pm. The women on the caseload as well as myself have purchased items and they handed them out to the homeless in downtown St. Louis multiple times. There have been “bonding” events held for the women that were facilitated by old and new participants who wanted to share their story.

One of the participants that facilitated her story during a “bonding” event was a former client, S.B. She graduated in May 2019 and was discharged from probation. S.B completed the program in 15 months, with no positive urinalyses. She reported her clean date of November 8, 2017. She previously absconded from probation, for a Robbery 1st, before entering Treatment Court. S.B. then gained another charge and was arrested at which time she was accepted into the St. Louis City Treatment Court Program. She stated it took her three different sponsors until she found the “right” one. The things that she stated helped her the most from the program included taking suggestions from her PPO, treatment counselor, and Commissioner, attending "Let’s Start" to build a support system, and creating a dependable network of individuals in recovery. She stated that the idea of God, structure, and steps were scary at the beginning. The thing she struggled with was changing her people and realizing a relationship was not a good idea and to focus on herself. The things S.B is currently doing right now since graduating treatment court is attending four meetings a week, facilitating the gender specific recovery meeting at the Carnahan Courthouse, and speaking with her sponsor. She moved into her own apartment, and was promoted to Executive Director for Missouri Better Living LLC on May 5, 2020. S.B. stated she loves helping people and that helps her “stay clean” and addiction saved her life.

Great success story Melissa! Thanks for sharing!

District 2 Pilot Project-Livingston County Drug Enforcement Operation

District 2

On May 29, 2020, eight District 2 P&P pilot PPO's participated in a team law enforcement operation in Livingston County to help with the drug problem and the effects it is having on the community. The officers involved form Probation and Parole included: Ashley Thieme, Carol Blakely, Elizabeth Koenig, Rodney Keller, Mike O’Neal, Jared Spence, George Turner, and John Nickell. This operation had been planned for over a year and Probation and Parole staff had meetings with the Livingston County Prosecuting Attorney, Livingston County Sheriff, Chillicothe Police Chief, and other agencies leading up to the operation to discuss the plans and their role as it related to clients and arrests.

There were almost 40 Law enforcement officers involved from various agencies, including the Chillicothe Police Department, Livingston County Sheriff’s Office, MSHP, Probation and Parole, NITRO, ATF, and the Missouri Fire Marshall’s Office. They were split up into four teams with two P&P officers in one of the caged pilot vehicles, along with officers from each of the other agencies.

During the operation a list of Probation and Parole clients involved was created along with a list of P&P absconders and each team was assigned approximately six or seven cases to contact. The operation was a huge success and the agencies involved were very appreciative and impressed with P&P's involvement. Both the Chillicothe Chief of Police Jon Maples and Livingston County Sheriff Steve Cox were impressed with the services provided by the pilot staff, indicating the following in the Livingston County Sheriff’s Office Newsletter:

We are very appreciative of all the area law enforcement agencies for their assistance on this enforcement and extra appreciation for the Probation and Parole Officers, as we understand this was the first major team enforcement their agency has been on of this type. The Probation and Parole Officers were of great assistance and a huge resource with much information on many of our defendants. Each part of law enforcement was vital, from Dispatch to uniformed officer and arrest teams to booking, processing, prisoner transport and detention.” 

The field work resulted in numerous client contacts, home visits and significant other visits. The operation resulted in 24 total arrests for new drug charges, with three of them being current clients, who now have new felonies. During the operation there were no DOC warrants issued, however, numerous individuals were referred for treatment services and their families were given information for assistance. It was a learning experience and showed how the team work approach helps to build strong relationships in the community and with other agencies. This enhances their ability to help clients be more successful and keep the communities safe through information sharing and being seen in the community.

District Administrator John Nickell commented, "The benefit of having P&P involved really showed up in some of the situations and having that client relationship resulted in a successful outcome in more than one of these contacts. Unfortunately, many of those charged were former clients and the knowledge and relationship of Probation and Parole was a big factor in many of those contacts being successful. All the officers involved felt it a positive experience and hope to continue to build a strong relationship with our partners in the community to help achieve client success."

Quality Case Planning Manual and Training Roll-Out

training manual

The Case Planning Manual has been finalized and DOCOTA training began on June 1, 2020. After completing the training, staff follow-up with attendance at a Q/A Web Ex or by Zoom.

Quality Case Planning is a critical step in establishing a plan of change from the moment an individual is in the care of the Department of Corrections. A quality case plan is an assessment driven, detailed plan that follows the offender throughout supervision, both in DAI and P&P. The case plan is developed with offender input and participation. The case plan targets desired behavioral changes.The manual has been developed to provide staff a tool to assist in the development of quality case plans. 

Revised Policy and Procedure Review via Zoom Calls


In June 2020, Assistant Division Director Todd Schwent held Zoom calls with supervisors and officers regarding upcoming changes to Policy and Procedure as it relates to the supervision of clients and violation interviews. Todd commented: "The policy changes are significant enough that it is was important that we provide some additional insight to the changes rather than just sending out the revised policies and bulletins. This will also provide some assistance to DAs in covering the policy changes for staff. This will add an additional layer of support for questions that may arise."

Improving Community Treatment Success (ICTS)


District 25 PPO Cheryl Hicks shared the following Improving Community Treatment Success-ICTS (formally called JRI-TP) story:

A District 25 female client had stopped answering her phone and stopped attending her appointments. She had history of non-compliance as it was her second go around in the Justice Reinvestment Treatment Pilot Program so it was easy to assume she just didn’t want to participate in the program. I thought I would just write a Violation Report and move on to next client, but then I decided to call her family members and see what the root of the problem was. I found out the client was hiding an emotionally abusive relationship with her live in boyfriend. He made it difficult for her to use the phone or go anywhere. I decided, with assistance from another PPO, decided to get her away from her home and take her to SEMO, and meet outside practicing social distancing with the counselors, peer support, and us as a team to find out what was really going on. The client opened up to us about the abuse but was not ready to leave the relationship. We gave her a safe word to use if she was in trouble and our plan was to find options for her and to provide extra support. When we took her back to her house, she was given a directive to report a few days later so I could go over her case plan. She did not report and was not responding to any calls. I did two home visits that day and both times no answer. I decided to do another home visit with the Poplar Bluff Police Department and she finally answered the door. Her face looked terrible. She said it was a cellulitis and she was very sick, and with all the fighting with her boyfriend she was depressed.

The next day SEMO set a doctor’s appointment for her. She is now attending her appointments and has been prescribed needed mental health meds and antibiotics for her condition. She updated me with a photo to show how her face is healing. She is now in daily contact with me and SEMO treatment staff, and does not miss any calls. Long story but point is that clients in ICTS are facing many obstacles, some we can see but a lot of them we don’t see. This was a success for me with this client because she now has gained trust in the ICTS team and is attending treatment. I think having the law enforcement presence at her house has made the boyfriend back off. Hopefully this will be the beginning of a start of steering this client in the direction with the help that she needs. I just wanted to share. It has not been easy with COVID to get all the services with SEMO but the team is making it work!

Preliminary Hearing for Supervisors


In June and July 2020, a Preliminary Hearing Training will be held throughout the state. This training is mandatory for all P&P DAs, supervisors, and PPO III's. The RAs are encouraged to attend as well. P&P Policy and Procedure Analyst Mary Beth Lammey and her training team will be leading this training.

moving up


John Nickell was promoted to District Administrator at District 2 in Cameron. Congratulations John!

Elizabeth Fitzgerald was promoted to Unit Supervisor at District 10-R in Springfield. Congratulations Elizabeth!



Laurie Himmelberg was promoted to SOSA at District 4W in Kansas City. Congratulations Laurie!


P&P Pre-Service Graduates from Eastern Region



GEM Awards (Going the Extra Mile)

District 10N: PPO Sean Ziverk, PPO Nicole Trusty, PPO Mark Shaw, PPO J Tittle, PPO Bridget Myers, PPO Mary Mead, PPO Ken Jones, PPO Christine Hannis, PPO George Grisaffe, PPO Melinda Lutes, Unit Supervisor JD Presswood, Unit Supervisor Eric George,

District 12: Unit Supervisor Lisa Dempsey and Unit Supervisor Rebecca Burcham

District 18: Unit Supervisor Lacy Craig, PPO Aaron Capps,  PPO Sherry Pickett, PPO Tammy Richardson and SOSA Tammy Higgins

District 19: PPO Kelly Fitzpatrick


P&P Pre-Service Graduates from Central Region


cr 2

North Central Region Employee of the Month-December 2019


District 32 PPO Sarah Lee was chosen as the North Central Region Employee of the Month for December 2019. Sarah was nominated by Unit Supervisor Misty Anderson. Misty wrote, "Sarah can be described as both dedicated and hard working. She currently supervises the Lafayette and Ray County Sex Offender caseloads. In addition to these caseloads she recently volunteered to be the SAR writer for those counties to assist fellow officers. Sarah is very proficient with both of these specialized caseloads. Sarah also is an adjunct trainer. In addition to supervising her specialized caseloads, Sarah teaches Mental Health First-Aid, Staff Suicide Prevention, new staff training, and recently volunteered to present the MOMM to staff. Her knowledge in these areas has become a valuable asset to her fellow staff and supervisors at District 32. Sarah also recently volunteered to become a Job Coach, and is doing an excellent job mentoring. Sarah also began purchasing birthday cards and distributes them to staff each month who are having birthdays. Sarah began doing this of her own accord, and the thoughtful gesture helps to boost office morale. Sarah is willing to help out when needed. For example, she has volunteered to help with a weekend drug court UA collection day and helped with the Ray County MODOT community service trash pick-up project. Sarah should be recognized for her professionalism, hard work, dedication, and willingness to go above and beyond. She is a team player and her efforts are very much appreciated at District 32." Sarah is pictured with Regional Administrator Ed Bestgen.

Congratulations Sarah!

P&P Service Graduates from the Western Region

Western graduates

First Paid P&P Internship conducted at District 22


In January 2020, District 22 coordinated the agency’s first ever paid internship program. These interns provided program facilitation in districts across the region, including three CSC’s. These three temporary employees completed their work in May 2020. While a new program always has its own set of challenges, throwing a pandemic on top of it really threw them a curveball. With some brainstorming and creativity, the interns were able to continue providing programming to the CSC’s via Zoom video conferencing weekly. A total of 215 clients attended these programs. For community-based clients, the interns were able to provide phone-based facilitation through individual phone calls weekly to 37 clients. One intern provided this final thought of the program, "I am ecstatic to see how this program will continue to help many, many clients and how students interested in the field will grow." This program collaboration with Southeast Missouri State University has been approved to continue through the next academic year.



How do I document while scoring in ORAS Automation?

There are designated areas in each assessment where relevant assessment information should be documented. This information is outlined for you in the ORAS Automation Manual located in the K: Drive; CASE MANAGEMENT; ORAS Automation folder. Please refer to this manual for further guidance on the following topics:   

When do I Override?: Low Risk Parolee in the first year of release.  Make sure to document the reason PAROLEE.

What is Assessment Outcome: This is where we attach the “supervision enhancements” such as Sex Offender, Domestic Violence, etc.

What goes in the Overall Impression: This is where we document responsivity issues/barriers, identified strengths, the Driver (once identified), MVE Experience and Veteran’s Status. These are the only things that should be included in this section unless a report is being prepared for the Board by IPO staff.

What goes in the Notes:  These are the sections at the end of each domain when scoring. Staff are to simply list where the information for scoring this section was obtained (Interview, CBRS, OPII, etc). In addition, if there was a discrepancy that impacted the way the section was scored, that should be included (ie. Pre Hearing 8/1/2000 unable to verify education; Diploma copy in file 5/1/2020).