Renovations complete at 911 Emergency Communications Center

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Sheriff logo - Gordon Ramsay


Sheriff's Office • 100 North Fifth Avenue West • Duluth, MN 55802
Phone: (218) 726-2340 •

Gordon Ramsay

Date: February 22, 2023

Media Contact: Brandon Silgjord, Supervising Deputy


Renovations complete at 911 Emergency Communications Center

A four-month project to renovate and modernize the St. Louis County 911 Emergency Communications Center is now complete. Staff began fully operating out of the remodeled space at the Public Safety Building in Duluth earlier this month.

The project included rewiring the facility and purchasing 14 new Public Safety Answering Point Consoles. The remodel also involved new flooring and paint, plus an improved layout for better continuity of operations and efficiency between staff.

Previously, the 911 center featured 12 consoles that were all 15 years old and showing signs of age. The addition of two extra consoles will serve future operational needs. 

During the renovations, the emergency communications specialists worked out of two different temporary locations. Those answering calls for service and dispatching fire response worked out of a conference room at the Public Safety Building. Meanwhile those dispatching law enforcement were stationed at the county's Emergency Operations Center in Pike Lake.

"The 911 Emergency Communications Center is such a vital part of any emergency response within the county," said Brandon Silgjord, Supervising Deputy of Emergency Communications. "This space is in full operation 24/7, 365 days a year. I'm proud of our staff for their adaptability throughout, and for everyone involved in completing this project. Throughout the various phases of moving operations out, working in the temporary locations, and then moving back in, we never missed a call."

St. Louis County 911 Emergency Communications Specialists serve as the link, answering calls from citizens and connecting them with 180 public safety agencies for response throughout the county. In 2022, staff at the center answered 205,000 calls for help.


staff at 911 center

911 center renovations complete