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January 2018
Public Health and Business Services employees came together to discuss how to maximize third-party billing reimbursements in maternal health.
February 2018
The CI Champions team created a new video to further spread awareness about St. Louis County’s Continuous Improvement Program. If you missed the original video, you may also want to take a few minutes to learn the What and Why of CI.
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March 2018
The Victim/Witness Advocate and Special Projects Coordinator in the Attorney’s Office identified potential areas of improvement in the victim/witness process. The goal was to fill in gaps in the process, provide better service to victims, and avoid duplication of efforts.
April 2018
Employees within the Public Health and Human Services department reviewed the workflow of services provided to people 65 and over. This two-part project was to reduce the number of handoffs of cases and to propose ideas for making caseloads more manageable.
May 2018
Public Works organized a continuous improvement session to review traffic signal management to improve communication with community partners, review best practices, and prioritize issues.
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June 2018
Employees within the Land & Minerals Department and Planning & Community Development documented the process of tax-forfeited properties going to auction.
July 2018
A group of Public Health and Human Services employees who handle out-of-home placements met to discuss how they will handle the new documentation requirements to demonstrate compliance with the federal Indian Child Welfare Act (ICWA) and state Minnesota Indian Family Preservation Act (MIFPA) standards.
August 2018
Several employees took part in a two-day training course from the Institute of Cultural Affairs, called ToP Facilitation Methods Workshop, to develop engagement, team-building and facilitative leadership skills—learning the Focused Conversation Method, Consensus Workshop Method and Action Planning Method. These tools have helped multiple departments make improvements in their workflow and processes.
September 2018
The Auditor’s Office, Public Records and Property Valuation and Information Technology joined forces to make improvements to the Auditor Transfer File (ATF) process—how real estate changes are processed in the County.
October 2018
A CI Champion took part in a Disney training session (in Minneapolis) to gain insight into how an agency is perceived. Topics around percentages of employees who are actively engaged versus actively disengaged, or somewhere in-between, were discussed. And those in attendance were encouraged to think about what a new employee’s first day looks like at their agency. It was recommended that organizations take a survey of the last 10/50/100 employees who were hired and get their feedback.
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Employees from the Sheriff’s department held a CI event to change their phone trees to better serve the public. These changes should get callers the information they need quicker and with fewer transfers. |
November 2018
A Consensus Workshop training was held for St. Louis County employees, and the County’s Depot Subcommittee—assigned to review the operations of the St. Louis County Heritage and Arts Center (the Depot)—presented to the County Board its plan for improving the operational model at the Depot.
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December 2018
Changes were made to the Assessor phone tree in an attempt to prevent the Auditor’s Office from getting so many calls that should have gone to the Assessor’s Office. The effectiveness of this message will be revisited within the first quarter of 2019.
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If you have ideas for an improvement project, questions about the Continuous Improvement program, or would like to share what you've done in the past year (or month of the new year), e-mail improve@stlouiscountymn.gov or visit the CI website. |
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