MSP_ Newsletter, January 2018

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MSP's on-time rating is No. 1 for airport its size


Minneapolis-St. Paul International Airport (MSP) was named one of the most punctual airports in the world earlier this month, as the OAG Punctuality League released its rankings for on-time performance by airlines and airports. 

In the “Major Airports” category MSP came in first, with 85.7 percent of all arriving and departing flights adhering to the schedule. 

In OAG's ranking of on-time carriers, Delta Air Lines – which operates a hub at MSP – was ranked third worldwide, with 83 percent of its flights on schedule. 

The global-leading on-time ranking is also a nod to the snow removal done by Metropolitan Airports Commission's field maintenance crews. MSP is one of the largest airports in the country that contends with significant snowfall each winter, and the maintenance crews' state-of-the-art plowing work helps keep airline schedules intact.

Airports that are in a category larger than MSP, and those in smaller categories, were ranked separately. U.S. airports within MSP’s group included Detroit at No. 4, Phoenix at No. 5 and Houston at No. 6. 

To read the report, visit this website.  

T1 roadway to reopen for Super Bowl; interior work unveiled

The construction work impacting the entry road to Terminal 1-Lindbergh at Minneapolis-St. Paul International Airport (MSP) will take a break for the Super Bowl, allowing all lanes of traffic to be open.

Work on a new hotel and a skyway connecting it to Concourse A necessitated the closure of a lane of traffic. But starting on Jan. 19, that lane will be re-opened and remain free flowing through Super Bowl weekend.

Also, on the inside of Terminal 1’s front-facing wall, extensive work has been underway for many months to expand the size of the terminal out toward the drop-off and pick-up lanes. The walls concealing that work have come down, revealing a new, spacious ticketing area that will give travelers more room to prepare for their trips. 

Click the image for a 360-degree fly-through rendering of the new ticketing level at Terminal 1.

Travelers at Super Bowl time will be among the first to see the newly expanded space, which includes new routes from the tram level to both baggage claim and ticketing, via new elevators and escalators. 

AIRA arrives at MSP, helps the vision-impaired


Minneapolis-St. Paul International Airport (MSP) recently joined the Aira Airport Network, which is the world’s fastest-growing assistive technology service for people who are blind or low vision. 

Aira customers who travel through MSP can now access on-demand assistance from a remote Aira agent, free of charge, while at the airport.

Pictured: Greg Stilson, Aira director of project management, demonstrates the technology.

By joining the Aira airport network, MSP provides complimentary service to Aira subscribers while on site, allowing blind and low vision customers to access the service without using minutes from their existing plan, and with no additional cost to them.

“We couldn’t be more excited to add MSP to the Aira Airport Network,” said Kevin Phelan, Vice President at Aira. “Through partnerships like these, we can expand access for people who are blind and low vision, enhance the travel experience, and work toward the goal of completely accessible cities.”

“By joining the Aira Airport Network, we are working to ensure that travelers who are blind or low vision are able to take full advantage of all MSP has to offer,” said Brian Ryks, executive director and CEO of the Metropolitan Airports Commission, which owns and operates MSP. “We continue to work closely with businesses and organizations serving people with disabilities to ensure all of our customers have a great experience at MSP.”

Aira empowers the blind and visually impaired community to engage, explore and experience the world around them by providing real time visual assistance when and where it is needed. Using a pair of camera-enabled smart glasses and a mobile app, Aira subscribers connect with remote, sighted assistants, who can provide visual descriptions of their surroundings and convey useful information about the environment. At the airport, travelers can use Aira to help navigate security lines, get updates on gate changes or flight delays, or identify bags at baggage claim.

“Over the past few months, the Aira technology has been a great addition to the tools I use during my frequent travels into and out of MSP airport,” said Jennifer Dunnam, a leader in the National Federation of the Blind of Minnesota and a resident of Saint Louis Park. “I can get more information about what’s around me as I head to my gate, including restaurants or shops in the airport that I may not have known about.”

The partnership represents a major step toward MSP’s goal of becoming one of the most accessible airports in the world. A major addition to the Aira Airport Network, MSP is one the busiest airports in the country, serving more than 37 million travelers on 400,000 flights per year.

About Aira

Aira is AI + AR for the blind. Aira combines the power of Artificial Intelligence and Augmented Reality with wearable technologies, plus the interaction of its network of trained remote human assistants, to provide the 300 million blind and low vision people around the globe immediate access to information and assistance. Aira was recently recognized by USA Today as a top airport amenity. Learn more at

About MSP

Minneapolis-St. Paul International Airport (link) is the nation’s 16th busiest, serving more than 37 million travelers annually. MSP is Delta Air Lines’ second largest hub and home to Minnesota-based Sun Country Airlines. Sixteen airlines operate at MSP, offering direct service to more than 150 domestic and international destinations.

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