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Build a solid foundation for your career as a supervisor, manager, or team lead with ELD’s professional development courses. Our courses are designed to support development in knowledge, skills and leadership competencies to increase your effectiveness as a leader to advance your career at the state of Minnesota.
The following courses count towards your fulfillment of the Administrative Procedure 21, which requires employees to take a total of eighty (80) hours of training within their first year as a manager.
When groups work together, disagreements are bound to happen. Poorly managed or unresolved conflicts can reduce employee and manager productivity, motivation and engagement. This course will provide creative techniques that will ground you in a problem solving process and help you successfully resolve conflicts.
What You Will Learn:
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A four-step problem-solving process to resolve disagreements
and achieve more effective solutions
- The various responses individuals use to approach conflict and
the meaning behind those responses
- How to use tools to identify creative solutions and expand your
options during conflict situations
Date: Jul. 14, 2015 | Registration Deadline: Jul. 6, 2015 | Cost: $250 (1 day)
High performance teams have a shared purpose, clear roles and responsibilities, and a set of team norms. Look into what each of these success factors are and more importantly learn a process for establishing them with your work group.
What You Will Learn:
- How to help your team discover a compelling, shared purpose
- Ways to reduce the ambiguity about roles and responsibilities that often
creates problems within teams
- The importance of establishing team norms and what you can do to create
Date: Jul. 28, 2015 | Registration Deadline: Jul. 20, 2015 | Cost: $135 (1/2 day)
Holding performance conversations can not only strengthen the manager-staff relationship but can also result in improved employee performance, communication, engagement, and teamwork. In this course, you will learn how to reduce anxiety and improve effectiveness of these discussions with employees.
What You Will Learn:
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Tools to recognize body language and communication cues to set
the best possible tone for a performance conversation
- How to avoid the most common pitfalls in the preparation, execution,
and follow-up of performance conversations
- A road-map for plotting conversations to ensure continuous
communication and employee development
Date: Jul. 30, 2015 | Registration Deadline: Jul. 22, 2015 | Cost: $135 (1/2 day)
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