View this as a webpage November 29, 2023
IMPORTANT
Cash-Value benefits increased for December and January
The process to automatically increase the $10, $12, and $18 cash-value benefits (CVBs) to $26, $47, and $52 for December and January was completed on Monday night. Agencies will need to manually increase the CVB amount for any participant who still had the $9, $11, or $16.50 CVB issued for December and January, or who have been incorrectly issued the $10, $12, or $18 CVB since Monday.
Agencies should use the $9, $11, or $16.50 (or $10, $12, $18) – BY AGENCY Infoview report found in the Infoview Templates >> Benefits >> Agency Management folder to identify these participants. Staff must void the December and January benefits for these participants before their December Printed First Date to Use (PFDTU), create a new food package with the correct CVB food item (Fruit/Veg CVB – 26, 47 and 52 dollars), and reissue the December and January benefits.
Remember, the Food Adjustment Wizard must never be used to increase the CVB. It should only be used to VOID the future benefits that have the incorrect CVB amount.
Monday, Dec. 25 - Christmas Day (State Office Closed)
Monday, Jan. 1 - New Year's Day (State Office Closed)
Monday, Jan. 15 - Martin Luther King Jr. Day (State Office Closed)
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