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Minnesota Department of Health
11/13/23
During COVID-19, staff from across the Minnesota Department of Health (MDH) have been reassigned to help with our public health response. Reaching all Minnesotans with important information about COVID-19 and how to prevent the spread has been a top priority. Many staff have been specifically working to provide culturally and linguistically responsive COVID-19 guidance, partnership, and updates to communities most impacted by health inequities across Minnesota, including Communities of Color and American Indians, LGBTQIA, disability, and faith-based communities. The following story highlights the efforts of our staff in collaboration with community partners during the COVID-19 response.
Summary
The barrage of continually evolving information that was released during the COVID-19 pandemic constructed steep learning curves for community members, especially those whose first language was not English. Recognizing that communities vary in the way they understand and consume information, the COVID-19 Community Engagement and Diverse Media Grant Program was created to increase community understanding of and engagement around COVID-19. These grants allowed the Minnesota Department of Health (MDH) to co-create and share culturally appropriate health messages to help Minnesotans make informed decisions. This story highlights the works of one grantee, Kaleidoscope, and how they leveraged the strength of community to increase health literacy and recovery in the Hmong community.
A bilingual social enterprise
social enterprise shares evidence-based research and health information in a timely and culturally sensitive way to the Hmong community. It is run by Kong Meng Vang, PharmD, and Serena Xiong, PhD, MPH. Vang shared that, en a lot of mainstream patients who will reach out to their provider asking for specific medication or treatment, and I never really saw that coming from the Hmong population. I think a reason for that is a lack of awareness and knowledge.” , Kaleidoscope wanted to increase health literacy in the older adult Hmong community. Doing this would help make their own health decisions or at least partake in conversations with their providers.
Increasing health literacy in the Hmong community
Kaleidoscope staff first focused on building trust and support by reaching out to Hmong senior centers across the Twin Cities through cold calls to the centers. Once connected, they noticed a lot of still needing their third or fourth boosters. Kaleidoscope responded by requesting to host vaccination events at the senior centers. “You will never hear the community’s opinion or voice until you’re actually in there,” says Vang.
Kaleidoscope held a volleyball tournament in June 2022 and during registration, volleyball teams were asked to fill out a COVID-19 survey to play. By coupling an evaluation strategy with a community sports game, it helped provide Kaleidoscope with “information about COVID-19 perceptions,” Vang shared about this innovative approach. Sports are big events in the Hmong community, and Kaleidoscope saw this as an opportunity to leverage the event as a channel to initiate conversations with community members about COVID-19. Kaleidoscope published its survey results in 2022.
Though they aimed to overcome any hurdles they encountered, it wasn’t always easy. One predominant challenge they faced was trying to be proactive instead of retroactive. Already a vulnerable hub, senior centers faced additional transmission concerns with COVID-19 due to seniors’ close quarters to each other and lack of staff resources. Noticing the lack of staff resources, Kaleidoscope expanded the number of resources available to staff – including easy-to-understand COVID-19 information. This quick thinking helped alleviate gaps as well as protect the health of center goers.
Recognizing success and moving forward
As a community connector, one great success of Kaleidoscope was its partnership in hosting vaccine clinics at the senior centers. Kaleidoscope staff were able to connect with community members and bring important COVID-19 resources to them. This helped improve accessibility and reduce knowledge gaps in a timely and culturally tailored manner. Ultimately, they were able to help support the vaccination of 218 elders. MDH awarded Kaleidoscope additional funds for COVID-19 diverse media and community engagement work this year. Kaleidoscope aims to continue its mission of promoting health through health literacy and community engagement through the strength of community.
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