 Ongoing Commitment System Technical Issues
The Minnesota Housing loan commitment system is experiencing ongoing technical difficulties. Our vendor plans to implement another update tonight to fix these issues. All users must be out of the system by 5:00 p.m.
Before 5:00 p.m. if you are trying to log into our system and you receive the error below, you need to clear your cache. (*NOTE: You may need to clear it several times before gaining access again and clearing your cache should also resolve the “authentication failed” message.)
ERROR:
 CLEAR CACHE INSTRUCTIONS:
- Click: ctrl-shift-I and this screen will display
 Right click on the refresh icon. A menu will display, select Empty Cache and Hard Reload. Close the Elements to the right & proceed.
 We apologize for any inconvenience. We are working with our vendor and will let you know immediately when the issue is fully resolved.
If you need immediate assistance getting your loan locked, please contact the Partner Solutions Team at 651.296.8215, option 2.
Questions?
You can reach the Partner Solutions Team at 651.296.8215 or 800.710.8871 between 8:00 a.m. and 5:00 p.m. on business days.
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