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As of Jan. 1, 2026, there are a few changes to your Hennepin Health benefits. Here’s a quick look at what’s different.
Chiropractic care coverage change
Due to a change in Minnesota law, chiropractic services are no longer covered for Medicaid and MinnesotaCare enrollees who are 21 or older. As a result, your Hennepin Health insurance no longer pays for chiropractic care if you are 21 or older.
We encourage you to talk with your primary care provider about other ways to manage symptoms and stay healthy. Your provider may be able to recommend other treatments or services that are still covered by your insurance.
Limits on physical and occupational therapy visits
There are new limits on how many therapy visits are covered per year unless additional services are approved by Hennepin Health when requested by your provider. Those limits are:
- 14 visits per year for physical therapy
- 24 visits per year for occupational therapy
If you need more visits, you can ask your doctor for special approval, called “prior authorization.” (Not all prior authorization requests are approved.)
Prior authorization decisions
The timing of some prior authorization decisions is changing:
- Standard prior authorization decisions for services (except outpatient drugs) must be decided within 5 business days of receipt of the request for services. The previous timeframe was 10 business days.
- Urgent prior authorization requests must be determined within 48 hours (including one business day) of receipt of the request for services. The previous timeframe was 72 hours.
- Standard appeals must be resolved within 15 days of receipt with a potential extension of 4 days. The previous timeframe was 30 days.
Online resources
Your member handbook is a great way to learn more about your Hennepin Health benefits. And you can find in-network providers in our provider directory.
Have questions?
If you have questions about your Hennepin Health benefits or need help finding providers, call Hennepin Health Member Services at 612-596-1036 (TTY 711), Monday-Friday from 8 a.m. – 4:30 p.m.
Did you know that children and teens who are Hennepin Health members can get free checkups? These visits are called Child and Teen Checkups (C&TC), and they help make sure your child is growing up healthy and strong.
What is a Child and Teen Checkup?
C&TC visits are regular health care checkups for kids and teens under 21. During these visits, the providers check your child’s:
- Growth and development
- Hearing and vision
- Teeth and overall health
- Vaccines and lab tests
- Mental and emotional well-being
You can also ask questions about your child’s behavior, learning, or parenting support.
When should my child go for a checkup?
Children should get checkups at these ages:
- Infants: 0-1 month, 2, 4, 6, 9, and 12 months
- Toddlers: 15, 18, 24, and 30 months
- Kids & Teens: Every year from age 3 to 17
These visits help catch any health problems early — before they become bigger issues.
Need help getting to the visit?
Hennepin Health Member Services can help with:
- Scheduling checkups with an in-network provider
- Scheduling transportation to the visit
- Scheduling interpreter services for the visit (including spoken language interpreters and American Sign Language interpreters)
Call Hennepin Health Member Services at 612-596-1036, TTY 711, Monday-Friday from 8 a.m. – 4:30 p.m.
Getting regular checkups and screenings helps keep you and your family healthy. It can catch problems early and even stop some from happening at all.
Hennepin Health members can earn Target or Walmart gift cards for annual dental visits, well-child visits, cancer screenings, and other health services. Gift cards are valued at $25-75, depending on the type of care received.
Here are some examples of preventive care that earns rewards:
- Annual dental visit
- Colorectal, breast (mammogram), and cervical cancer screenings
- Diabetes (eye exam and A1c test)
- Adolescent immunizations
- Child and Teen checkup visits
- Early childhood immunizations
Getting rewarded is easy:
- Complete the visit or service(s)
- Visit hennepinhealth.org/rewards-program to complete an online form or print a paper voucher, depending on the type of preventive care the member received
- If using paper voucher, mail the completed voucher back to us, or drop it off at the Member Service Center
- We will mail your gift card to your home
Looking for an easy way to get a dental appointment? Hennepin Health Dental Days were created just for you.
During Dental Days, Hennepin Health members can get dental care at our Member Service Center. Care is provided by Children’s Dental Services, and they serve both kids and adults.
2026 Dental Days schedule
Time: 8:30 a.m. – 4 p.m. Location: Hennepin Health Member Service Center, 525 Portland Ave. S., 8th floor, Minneapolis
Dates:
- Tuesday, February 24
- Tuesday, March 24
- Tuesday, May 19
- Tuesday, June 23
- Tuesday, August 25
- Tuesday, September 29
- Tuesday, October 27
- Tuesday, November 24
How to make an appointment
- For Dental Days: Visit the Member Service Center in person Monday–Friday, 8 a.m. – 4:30 p.m. or call our Hennepin Health Dental Coordinator at 612-543-4207, Monday–Friday, 8 a.m. – 2 p.m.
- For regular dental visits (not during Dental Days): Call Delta Dental of Minnesota at 651-348-3233 or 866-298-5549 (TTY 711), Monday–Friday, 8 a.m. – 5 p.m.
Staying healthy gets even more important as we age — and yearly checkups play a big role. For Hennepin Health members, annual wellness visits are covered and give you time with your provider to create or update your health plan.
These visits help catch issues early, manage existing conditions, and keep your vaccines and screenings up to date. Think of it as a yearly tune-up — a small investment of time that can make a big difference in how you feel and function every day.
Even if you feel fine, exams can uncover silent problems like high blood pressure or early signs of disease before they become serious. Your doctor can also guide you on nutrition, exercise, and mental well-being — all key parts of staying independent and active.
Take charge of your health: schedule your yearly wellness visit today. You can search for in-network providers in our provider directory or call Hennepin Health Member Services at 612-596-1036 (TTY 711), Monday-Friday from 8 a.m. – 4:30 p.m.
Hennepin Health is offering an exciting program called Flavors of Health. If you qualify, you can join a free cooking class and get healthy groceries delivered to your home every week for 8 weeks.
Who can join?
You can join if you:
- Are pregnant
- Are post-partum (members must take the cooking class within 9 months of giving birth)
- Have diabetes
- Have congestive heart failure
It’s completely free to eligible members.
What’s the class like?
You’ll learn how to make tasty, healthy meals. You’ll cook in a real kitchen and build your skills and confidence. Each class is about 90 minutes, and you can take up to three classes for free.
You’ll learn:
- How to cook and taste food safely
- Tips for cooking if you have limited movement
- Recipes that fit your family and culture
- Fun ways to get kids involved in cooking
- How food can help you feel better and stay healthy
- How to cook with joy and flavor
After the class, you’ll use your new skills at home — with 8 weeks of free groceries to help you get started.
Where to take a class and how to sign up
NorthPoint Health & Wellness Center
2220 Plymouth Ave N, Minneapolis, MN 55411
Wednesdays, 3–4:30 p.m.
- Call 612-543-2500 to sign up
- Interpreters and childcare available
- Need a ride? Call Hennepin Health Member Services at 612-596-1036
Hennepin Healthcare Redleaf Center for Family Healing
716 South 7th St, Minneapolis, MN 55415
1st and 3rd Wednesdays,3-5 p.m. (for pregnant and postpartum people)
2nd and 4th Wednesdays, 3-5 p.m. (for people with diabetes or congestive heart failure)
- Call 612-873-6262 to sign up
- Interpreters and childcare available
- Need a ride? Call Hennepin Health Member Services at 612-596-1036
If you have both diabetes and depression, managing your health can feel overwhelming. But there’s good news — care coordination can help make things easier.
What is care coordination?
Our care coordinators are social workers or nurses who help members connect and engage with primary care providers and the health care system. Care coordinators:
- Support members to achieve their health goals
- Link members to health and community services
- Help members take an active role in their care
- Work to improve members’ overall well-being
How can I learn more about care coordination?
Call Hennepin Health Member Services at 612-596-1036 (TTY 711), Monday-Friday from 8 a.m. – 4:30 p.m.
DHS approved 12/16/2025 ID# MC-1865-MC
Language and civil rights notices
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