|
We’re excited to have you as a member of our health plan. We want to ensure you have the information you need to get health care. If you have any questions about your Hennepin Health plan, we are here to help!
Call Hennepin Health Member Services
- 612-596-1036, TTY 711
- Monday – Friday, 8 a.m. – 4:30 p.m.
Visit us in person at the Hennepin Health Member Service Center
See below for answers to some common questions.
How do I find a provider or clinic?
Medical and mental health care providers
Dental providers
To find a dentist who is accepting new patients, call our partner, Delta Dental, at 651-348-3233 (866-298-5549), Monday-Friday, 8 a.m. – 5 p.m. Learn more about your dental care at hennepinhealth.org/members/dental-care
Help finding a provider or clinic
If you can't find what you are looking for using the websites listed above, call Hennepin Health Member Services at 612-596-1036, TTY 711, Monday – Friday, 8 a.m. – 4:30 p.m.
What benefits do I have as a Hennepin Health member?
Your coverage includes medical, dental, and mental health care. You also have access to:
For details, visit hennepinhealth.org.
What happens if I didn’t get my member ID or I if I lose my member ID?
Hennepin Health sends new members a member ID in the mail. Contact Member Services immediately at 612-596-1036, TTY 711, if:
- You do not receive your member ID
- Any of the information on your member ID is wrong
- You lose your member ID
- Your personal information changes (phone number, address, etc.)
What if I need help with housing, food, or other services?
The Hennepin Health Social Service Navigation team can help you:
- Access basic needs like housing or food
- Connect to other Hennepin County services like SNAP, WIC, or General Assistance
- Understand your care if you are confused or overwhelmed by a diagnosis
Call the Hennepin Health Social Service Navigation team at 612-348-8400. Leave a message on their secure voice mail with your name, date of birth, what you need assistance with, and a good phone number where they can reach you. A case worker will get back to you and help you get connected to resources.
Again, welcome to Hennepin Health! Please let us know how we can serve you.
|
