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All Hennepin Health members will receive new member ID cards in January. The ID cards, along with a summary brochure of your member benefits, will be mailed in January.
If you don’t receive your new member ID card by January 10, please contact Member Services at 612-596-1036 (800-627-3529), TTY 711 for assistance.
Also, the annual member satisfaction survey, called the Adult Consumer Satisfaction Survey (CAHPS®), will be randomly mailed to members in early 2023. The CAHPS survey helps us measure your satisfaction with our plan. We encourage you to take the survey if you receive it.
Need help finding a dentist or making an appointment? You can get assistance from a dental care coordinator through Delta Dental. Dental care coordinators will help you find the right provider for you. They will also work with you and your dental office to schedule an appointment and get you transportation or interpretation services if you need them. The dental care coordinator will also make appointment reminder and follow-up calls to make sure you have everything you need for your dental appointment.
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Dental care coordinators work with medical care coordinators and case managers. This ensures that your care team works together to support you and your health.
To connect with a dental care coordinator, call Delta Dental, Monday-Friday, 8 a.m. - 5 p.m., at 651-348-3233 or 866-298-5549.
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The SNBC Advisory Committee met on October 26 at the Health Services Building, the same location as Hennepin Health Member Service Center and offices. This was the second time this year the group met in person.
- Medical Director Dr. Nathan Scott gave a presentation on three health concerns this winter; COVID, flu and RSV (respiratory syncytial virus).
- MVNA, our newest care guide agency, gave a presentation and each of their staff spoke briefly about themselves.
There were 15 committee members in attendance. All were active throughout, asking questions and sharing comments. The meeting was also attended by staff from Touchstone and Hennepin Health.
The SNBC Advisory Committee member group gives feedback about care satisfaction with the Hennepin Health-SNBC health plan, identifies issues and gives suggestions for improving our service delivery. If you have questions about the committee, call us at 612-596-1036 (800-627-3529), TTY 711.
The Enrollee Advisory Council (EAC), who are Hennepin Health members, met on November 17. Members discussed the following topics:
- Community health updates on the flu, RSV, COVID and Mpox
- The current status of clinic access, urgent care and emergency departments
- Rewards program where members earn gift cards for healthy actions
- Introduction of the new Get a ride postcard
- Annual health plan selection period
- Recap of the Member Service Center Open House
- Initial results from the Hennepin Health member survey
Council members talked about their recent experiences with clinic visits. Many questions were directed to Dr. Scott related to their health and wellness. Members were also glad to see the positive results from the member survey. Many stated that their experience with Hennepin Health as their health plan has been good.
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The new Get a ride postcard is given to members who visit the Hennepin Healthcare Access clinic and are looking for help with transportation.
The EAC gives feedback on overall health care issues, new programs and changes in procedures.
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Group feedback reflects the priorities and interests of members. If you have questions about the EAC, call us at 612-596-1036 (800-627-3529), TTY 711.
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Are you prepared to stay safe this winter? Minnesota winters can be a great time to get out and explore. But winter also presents some hazards to prepare for including extreme cold, snow, and ice.
Create emergency kits
Heavy snow or ice storms can make it hard to get out to get what you need. So it’s a good idea to be prepared to hunker down for a few days and to stay safe when traveling on our roads. See ready.gov's list of what to include in an emergency kit at home and the Minnesota Department of Public Safety’s list of what to include in a winter driving survival kit.
Get outside safely
As long as you’re prepared, Minnesota winters are a great time to get out and explore. Remind yourself how to dress for chilly, cold, and extremely cold weather with this helpful graphic from weather.gov (PDF).
 Learn the signs of hypothermia and frostbite and the avoid, spot, treat approach from the Centers for Disease Control and Prevention (CDC). Avoid getting hypothermia or frostbite by dressing properly and knowing who is at greater risk. Know how to spot the signs and symptoms and treat anyone who is experiencing symptoms properly to avoid further risks.
Once you are ready for cold weather, get out and explore. There are many different winter activities to try, from downhill and cross country skiing to snowshoeing, fat biking and ice skating. Rental options allow you to try out a new winter activity without having to buy equipment. Find options in the Choose to Reuse article on renting winter sports equipment.
Clear snow and ice responsibly
Using salt on sidewalks and driveways can help improve safety, but too much salt pollutes water and can harm pets and wildlife. Melting snow and ice carries salt into our lakes, rivers and streams, permanently polluting our water.
Do your part to minimize the impact by following Clean Water Minnesota’s four steps to using sidewalk salt responsibly:
- Shovel early and often
- Select the right product for the right temperature
- Scatter to use salt sparingly
- Sweep up leftover salt and sand
Population Health Management (PHM) has been an integral part of Hennepin Health for many years. To improve and manage population health, we address health care needs for the individual and within the health system and community. We recognize the importance that primary care clinics play to promote and educate members about routine care.
To reduce care gaps in a member-centric manner, our work engages people in their own space. We work to:
- Keep members healthy through wellness and prevention
- Manage at-risk (emergent) populations.
- Manage outcomes across
- Manage chronic disease and multiple chronic conditions.
To accomplish these goals, we use a data-driven process to select programs and services to improve the health of our members. If you would like to participate, call us at 612-596-1036 (800-627-3529), TTY 711.
Hennepin Health provides health care coverage to members who are eligible for PMAP, MinnesotaCare and SNBC in Hennepin County. Our mission is to improve the health of Hennepin County residents through innovative collaboration with health care providers, Hennepin County services and community organizations. We are committed to protecting the privacy of your information, including your health information. For more information about how we protect your information, you can review our privacy practices notice: hennepinhealth.org/notice-privacy-practices.
You can inform others of your health care wishes with an advance health care directive. A health care directive is a written document that informs others of your wishes about your health care. It allows you to name a person (agent) to decide for you if you are unable to or if you want someone else to decide for you. You must be at least 18 years old to make a health care directive.
A health care directive is important if your attending physician determines you can’t communicate your health care choices because of physical or mental incapacity. It is also important if you wish to have someone else make your health care decisions. In some circumstances, your directive may state that you want someone other than an attending physician to decide when you cannot make your own decisions.
You don’t need to have a health care directive. But writing one helps to make sure your wishes are followed. You will still receive medical treatment if you don’t have a written directive. Health care providers will listen to what people close to you say about your treatment preferences. But the best way to be sure your wishes are followed is to have an advance health care directive.
For more information and how to make an advance health care directive, go online to advance-directive-form.pdf (hennepinhealth.org).
For the latest news, stories and updates about keeping you healthy, go to facebook.com/hennepinhealth.
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DHS approved 12/21/2022 ID# MC-1397-MC
Language and civil rights notices
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