April CES Scoop: Tips and Training for Housing Providers and Assessors

CES Scoop - Hennepin CoC Coordinated Entry

Housing Providers

Common Questions

Check out these quick answers to common housing provider questions.


Q. For how long should I attempt to make contact with a referral?

A. 5 Business Days


Q. What should I do if I can't make contact with the referral?

A. Remove them from the priority list.


Q. What should I do if I completely lose contact with the client after working with them for a while?

A. Remove them from the priority list.


Q. If the client was not able to find housing, should I change the referral to "unsuccessful" in Coordinated Entry Event?

A. No. The referral itself was successful since you started working with the client. 

Online Referral Request Form

Referral Request Form

Need a referral to your housing program?

Use our new online Referral Request Form!

What Should I do in HMIS?

Step-by-Step HMIS Help


Do you struggle to follow all of the correct steps in HMIS?

If so, we created some new, intuitive guides to help! Check them out here.



What is the Assessor's Role When a Client Gets Referred?

Assessors Role When a Client Gets Referred

The Housing Provider takes the lead role in contacting the client.


The Assessor supports the housing provider.


It is ultimately the housing provider's responsibility to make contact with the client. 

However, assessors often play a crucial role in helping the housing provider make contact with the client, and providing support until the client is housed.

When a client gets referred, the assessor and case manager are copied on the email the housing provider received.

Assessors, do the following:

  • Introduce yourself to the housing provider.
  • Help locate the client.
  • Stay engaged until the client finds housing.

Upcoming Training


HMIS Training for Housing Providers: How to Track the Status of Referrals in HMIS

HMIS Training for Housing Providers

Date: Thursday, June 9th

Time: 11:00 am - 11:30 pm

View Description and Register here


HMIS Training for Assessors: Housing History

HMIS Training for Assessors

Date: Thursday, June 9th

Time: Noon - 12:30 pm

View Description and Register here


Coordinated Entry 101

Coordinated Entry 101

Date: Wednesday, June 8th

Time: 12:30 pm - 1:30 pm

View Description and Register here.


Best Practices for Housing Providers

Best Practices for Housing Providers

Date: Wednesday, June 22nd

Time: 10:00 am - Noon

View Description and Register here



Assessor Priority List Report

Priority List Report

What is the Assessor Priority List Report?

A monthly report that tracks the number of clients added to or updated on the priority list by each assessor. 

View the report here.


More System Data from March

  • Clients assessed or updated: 265
  • Referrals made to Families housing providers: 46
  • Referrals made to Single Adult housing providers: 233

Leadership Committee


Leadership Committee Work Plan

View goals the committee set for communication, referrals, and evaluation.

View the workplan


Families Leadership Committee

The commitee last met on April 5, 2022. See what they discussed in these notes.

Staying outdoors, in a vehicle, or a place not meant for human habitation?

To get a housing assessment, call Matrix Housing Services at 612-283-2567. 

  • This phone is answered Wednesday-Saturday, 7 a.m. to 4 p.m.
  • If the phone is not answered, leave a message and someone will return the call.
  • The caller will first answer questions to make sure they are eligible for coordinated entry.

If eligible, an assessment will get scheduled.

Assessments are scheduled on week days during regular business hours.