Member newsletter - April 2021

hennepin health member newsletter


April 2021


In this issue:

COVID-19 updates

Hennepin County vaccine registration

Minnesotans 16 and over are eligible for the COVID-19 vaccine. Hennepin County has an online vaccination registration. You do not need to be a Hennepin County resident to register.

Once signed up, you will be contacted by email when you meet eligibility guidelines and vaccine supply is available.

More ways to get the COVID-19 vaccine

Sign up for other vaccine registration tools or look online for open appointments. With the Minnesota COVID-19 Vaccine Connector you can register in your preferred language to get updates on where the vaccination is in your area and enter into random selection for the state’s Community Vaccination Program.

Also, check with your clinic or local pharmacy to get a shot. You may need to bring your ID, insurance card and proof of residency. Some workplaces are arranging shots for their employees.

Or try these websites:

COVID-19 quarantine and isolation calculator now available in multiple languages

Have you recently been exposed to or tested positive for COVID-19? This calculator will help you decide if you need to quarantine or isolate and for how long:

Español: ¿Ha estado expuesto o ha dado positivo por COVID-19? Para saber más si necesita estar en cuarentena o en aislamiento y por cuánto tiempo.

Hmoob: Koj puas tau nyob ze cov neeg raug tus kabmob los sis mus kuaj tau tus kabmob COVID? Kawm kom paub yog hais tias koj yuav tau mus nyob twj ywm rau hauv tsev los sis mus nyob hauv tsev ceev koj tus kheej thiab yuav tau nyob ntev npaum li cas.

Soomaali: Ma la kulantay qof qaba amase laga helay COVID-19? Baro haddii aad u baahan tahay inaad is karantiishid ama gooni u joogtid iyo mudadu intay le’eg tahay.

Keep safe while waiting for COVID-19 vaccinations

Right now, COVID-19 vaccine demand exceeds supply. As supply increases, it will become easier to get a shot. While you wait for your COVID-19 vaccination, public health experts remind us to keep protecting ourselves, our loved ones and our neighbors by doing what works:

  • Wear a mask, especially in public indoor spaces and outdoor gatherings.
  • Wash your hands.
  • Maintain social distance.
  • Stay home when you feel sick.

COVID testing is still important to help limit the spread. Get a free COVID-19 test if you have symptoms or think you’ve been exposed. Call your doctor or find a community testing site near you. Try these COVID testing websites:

Smoking or vaping puts you at higher risk with COVID-19

When you’re ready to quit, Minnesota Department of Health’s Quit Partner can help — it is free, available 24/7, and offers one-on-one coaching and other helpful tools.


take care of each other group

April is National Autism Acceptance Month

The Autism Society marks April as Autism Acceptance Month to promote autism awareness and help those affected by autism achieve the highest quality of life possible. In addition to awareness and acceptance, the “Celebrate Differences” campaign promotes that communities be more inclusive in everyday life.

Autism is a lifelong developmental disability that typically appears during early childhood and can impact how a person communicates and relates to others. Autism can be seen by a certain set of behaviors and affects each person differently. An early diagnosis helps a person receive the support and services they need, which can lead to a quality life filled with opportunity.

autism month

Autism is a fast-growing disability. In 2010, 1 in 125 children were diagnosed with autism; in 2020, the Minnesota average was 1 in 44. Check out these resources for families living with autism:

Hennepin Health offers members EIDBI services

Eligible Hennepin Health members receive Early Intensive Developmental and Behavioral Intervention (EIDBI) services. EIDBI services are medically necessary treatment to people under the age of 21 with autism spectrum disorder (ASD) or related conditions.

The EIDBI benefit will:

  • Educate, train and support parents and families.
  • Promote a person’s independence and participation in family, school and community life.
  • Improve long-term outcomes and quality of life for people and their families.

Members are eligible if they:

  • Have autism spectrum disorder (ASD) or a related condition.
  • Have had a comprehensive multi-disciplinary evaluation (CMDE) that establishes their medical need for EIDBI services.
  • Are enrolled in Medical Assistance (MA) or MinnesotaCare.
  • Are under age 21.

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May is Mental Health Awareness Month

Millions of Americans face the reality of living with a mental illness. During May, the National Alliance of Mental Illness (NAMI) and Mental Health America join a national movement to raise awareness about mental health. NAMI’s message of “You Are Not Alone” recognizes that it is okay to not be okay. NAMI and other organizations want to get anyone affected by mental illness, including family members and caregivers, the appropriate support and quality of care to live a healthy, fulfilling life.

Mental health conditions include schizophrenia, PTSD, bipolar, borderline personality disorder, ADHD, OCD, depression, anxiety, eating disorders, suicide, addiction and others. In 2019, 20.6% (1 in 5) adults experienced mental illness. For U.S. youth aged 6-17, 1 in 6 experience a mental health disorder each year. Suicide is the second leading cause of death among people aged 10-34.

The COVID-19 pandemic has had a deep impact on the mental health of people of all ages. Now more than ever, it is critical to reduce the stigma around mental health struggles, because that stigma often prevents individuals from seeking help. It may not be easy to tell what are signs of a mental health condition, but identifying a problem early can help lead to the best outcome. Getting a diagnosis is an important first step. There is no “one size fits all” treatment; treatments vary by diagnosis and by person.

The following links connect you and your family to resources and information.

NAMI alone

Did you know? Members can earn rewards

You can get rewarded for staying up-to-date with your health care. Members can earn rewards for:

  • Annual dental visit
  • Child & Teen Checkup visits
  • Prenatal and postpartum care visits
  • Cervical cancer screening
  • Mammogram screening
  • Diabetes diagnosis visits

Learn more about our Rewards Program.


May is National Asthma and Allergy Awareness Month

May is peak season for people with asthma and allergies. The Asthma and Allergy Foundation of America (AAFA) declares May to be National Asthma and Allergy Awareness Month and a perfect time to learn more about these diseases.

More than 60 million Americans overall have asthma and allergies. Rates of asthma are highest among African Americans and Puerto Ricans, boys under age 4, women over age 25, and people living below the poverty line.

  • About 25 million Americans have asthma (19 million adults and 6.2 million children).
  • About 32 million Americans have food allergies (26 million adults and 6 million children).
  • About 21 million Americans have hay fever, stuffy nose or nasal allergies (20 million adults and 5.6 million children).

Asthma is a serious lung disease that causes airways to become inflamed. Symptoms of asthma are coughing, shortness of breath, wheezing and chest tightness.

May is asthma month

Asthma is a serious lung disease that causes airways to become inflamed. Symptoms of asthma are coughing, shortness of breath, wheezing and chest tightness.

Allergies are common chronic diseases where the body’s immune system overacts to materials called allergens. Allergens can be a food, insect, drug, pet, pollen, mold or latex. Common allergy symptoms make you uncomfortable – watery eyes, runny nose, sneezing, a rash or hives. Serious symptoms, like trouble breathing or swelling in your mouth, may be a life-threatening reaction.

People with asthma or allergies can manage their conditions and prevent life-threatening medical emergencies. Ways to manage include avoiding triggers, taking medications and treatment.

Learn more about asthma and allergies with these resources:

May is Melanoma and Skin Cancer Awareness Month

Skin cancer is by far the most common type of cancer. More than 5 million people are diagnosed with skin cancer each year. There are several different types of skin cancer including melanoma, basal cell skin cancer and squamous cell skin cancer. Melanoma is less common than some other types of skin cancer, but it is more likely to grow and spread. 

Some facts about skin cancer:

  • Unprotected skin can be damaged by the sun’s UV rays in as little as 15 minutes.
  • Even if it is cool and cloudy, you still need protection. UV rays, not the temperature, do the damage.
  • Anyone can get skin cancer. Melanoma is more common in men than women and among people of fair complexions.
  • The most common signs of skin cancer are changes on your skin such as a new growth, a sore that doesn’t heal or a change in a mole.
  • Treatment is available and depends on the type of skin cancer.

What you can do

To lower your skin cancer risk, protect your skin from the sun and avoid indoor tanning.

  • Stay in the shade, especially during late morning through mid-afternoon.
  • If you can’t stay in the shade, wear a long-sleeved shirt and pants to protect your skin.
  • Reapply sunscreen at least every 2 hours and after swimming, sweating or toweling off.

Get informed

For more information, click on these links:

May is skin cancer month

Learn more with Healthwise® Knowledgebase

The Hennepin Health Healthwise Knowledgebase online health tool has lots of information to help you learn about health conditions and how to treat them. Some topics you can research include:

  • Primary immunodeficiency – April is National Primary Immunodeficiency Awareness Month. Primary immunodeficiencies (PI) are rare, chronic disorders where the body’s immune system is missing or functions improperly. People with PI are more likely to get infections. Proper medical care and treatment helps those with PI live healthy, independent lives.
  • High blood pressure – May is National Blood Pressure Month. Because high blood pressure shows either minor or no symptoms, it has earned the nickname “the silent killer.” Knowing if you have high blood pressure and taking action greatly reduces the possible risks of related health problems.
  • Strong bones – May is National Osteoporosis Month. Keep your bones strong and healthy by exercising regularly, eating a balanced diet, avoiding smoking and limiting alcohol.
  • Hepatitis – May is Hepatitis Awareness Month. Hepatitis is an inflammation of the liver and is often caused by a virus. Some forms can be diagnosed with a simple blood test or treated with a vaccine.

Learn more, in English or Spanish, at


Get a ride

Eligible Hennepin Health members can get a ride to and from health-care appointments. If you need transportation, you can get it:

  • For medical and dental appointments
  • For physical therapy appointments
  • For mental/behavioral health and chemical dependency appointments
  • For occupational therapy, acupuncture or chiropractic appointments
  • To pick up your prescription at a pharmacy

Call us at 612-596-1036 (TTY 1-800-627-3529), Monday-Friday from 8 a.m. – 4:30 p.m. Call 3 days before you need transportation for best service.

bus stop

Notice of privacy practices

This notice is included for our members. You can see it online at:

Notice of privacy practices

This notice tells how private information, including health information, about you may be used and disclosed and how you can get this information. Please read carefully.

Hennepin Health
Minneapolis Grain Exchange Building
400 South Fourth Street, Suite 201
Minneapolis, MN 55415


Hennepin Health provides health care coverage to members who are determined eligible for Minnesota Health Care Programs.

Hennepin Health’s mission is to improve the health of Hennepin County residents through innovative collaboration with health care providers, Hennepin County services and community organizations.

Hennepin Health is committed to protecting the privacy of your information, including your health information.

Why we are posting this notice

Hennepin Health believes that privacy of your information is important. In addition, state and federal law requires Hennepin Health to tell you about your rights and choices about your information, and our responsibilities for how we use and share your information.

Hennepin Health treats information about former members the same way and with the same level of protection as we treat current members’ information.

What do we mean by "information"?

In this Notice, we refer to “information” and “health information”. Hennepin Health collects information about you and your dependents to provide you with health care coverage. Hennepin Health may receive information from providers, state and federal health care programs, and counties providing you or your dependents with social services or from you directly. This information may include health information as well as social service information to provide you with the most comprehensive care possible.

What kinds of information do we use?

Hennepin Health receives information about you as a part of our work in providing you with health care coverage and other health plan or coordinated services. The information may include your name, address, date of birth, social security number, gender, telephone numbers, dependent information, financial information, health records or other health or social services information.

Hennepin Health may collect information from enrollment applications, claims, provider information, and customer satisfaction or health surveys; information you may provide us when you call us about a question or if you file a complaint or appeal; information we may need to answer your questions or decide an appeal.

How do we use your information?

Hennepin Health uses your information to provide you with health plan services and to coordinate your care. These are routine uses that include coordination of care, health and case management programs. This may also include coordination with other social services you receive from Hennepin County.

Hennepin Health also uses your information for coordination of benefits, enrollment and eligibility status, utilization management, claims issues, and coverage decisions.

Hennepin Health may also use your information for customer service activities, appeals or grievances, quality initiatives, health survey information, actuarial studies, legal and regulatory compliance, including audits, risk management, credentialing, antifraud activities, as well as business planning.

Hennepin Health may also use your information for your benefit, including appointment reminders, treatment alternatives, or other benefits or services that may be of interest to you.

Hennepin Health may share your information with affiliated organizations for purposes of care coordination.

Hennepin Health does not sell your information to anyone. Hennepin Health will not use or disclose your information for fundraising without your permission. Hennepin Health will only use your information for marketing purposes with your permission.

Who uses your information?

Hennepin Health employees may see or use your information as may be necessary to perform their jobs. Hennepin Health employees are required to use the minimum amount of information necessary to perform their jobs.

Hennepin Health has policies and procedures in place to keep your information secure. Hennepin Health has policies and procedures in place to physically, electronically and administratively protect your information. Hennepin Health follows state and federal laws related to the security and confidentiality of your information.

Hennepin Health may share your information with our affiliates, providers or other companies or persons working with or for Hennepin Health. As may be required or as appropriate, Hennepin Health has contracts with those companies or persons. In these contracts, Hennepin Health requires that the companies or persons agree to keep your information confidential and secure.

Hennepin Health may share your information as required or authorized by law. Information may be shared with government agencies and their contractors as part of regulatory reporting, audits, encounter reports, mandatory reporting which may include child abuse, neglect, or domestic violence; or in response to a court or administrative order, subpoena, or discovery request.

Hennepin Health may share your information with regulatory health oversight agencies for purposes of licensure, inspections, disciplinary actions, audits, investigations, government program eligibility, compliance with government programs standards, or for certain civil rights enforcement actions.

Hennepin Health may share your information for research, law enforcement purposes, with the medical examiners or coroner’s office or with funeral directors as may be necessary to carry out their duties.

Hennepin Health may share information related to chemical and mental health, including psychotherapy notes, only as allowed and/or authorized by state and federal law.

There may be other situations or circumstances when the law requires or permits Hennepin Health to share your information.

What are your rights?

You have the right to request Hennepin Health not use or share your information for certain purposes or in a certain way. While you have this right, Hennepin Health is not required to agree to your request.

You or people you have given permission to may see or obtain a copy of certain information Hennepin Health may have about you. This information may include records Hennepin Health uses to make decisions about payment, case management, or service authorizations. Hennepin Health requires that such requests be made in writing.

You may question if the information we have about you is correct. You may send your concerns to Hennepin Health in writing. You may tell Hennepin Health why the information is wrong or incomplete. You may send your own explanation of the information where you do not agree. Hennepin Health may attach this explanation any time information is shared with its affiliates or other agencies or companies.

You have the right to ask Hennepin Health to share information with you in a certain way or in a certain place. For example, you may ask us to send health information to your work address instead of your home address. Hennepin Health will determine if this is a reasonable request and will grant such requests accordingly. All such requests must be made in writing to Hennepin Health.

You have the right to ask Hennepin Health for a list (accounting) of the times we have shared your information for six years prior to the date you ask, who Hennepin Health has shared it with and why Hennepin Health has shared it. Hennepin Health will include all the disclosures, except for those about treatment, payment and health care operations, and certain other disclosures (such as those you asked Hennepin Health to make).

You have a right to request a copy of this Notice at any time.

What are our responsibilities?

Hennepin Health is required to follow the terms of the Notice that is currently in effect and protect your information accordingly.

Uses and disclosures not described above or not permitted by law, may only be made with your permission or the permission of a person with authority to represent you and your interests.

Hennepin Health must follow the terms of this Notice, but we may change our privacy policy as privacy laws change. Hennepin Health will put changes to our privacy policy rules on our website.

What if you believe your privacy rights have been violated?

If you believe that Hennepin Health has violated your privacy rights you may send a written complaint to any of the following:

Hennepin Health Privacy Officer
Minneapolis Grain Exchange Building
400 South 4th Street, Suite 201
Minneapolis, Minnesota 55415

U.S. Department of Health and Human Services
Office for Civil Rights
200 Independence Avenue, S.W.
Washington D.C., 20201

You may also contact the Hennepin Health compliance and privacy hotline by calling 1-844-440-3290.

You may also contact the U.S. Department of Health and Human Services by calling 1-877-696-6775.

Effective October 2018
DHS approved 11/01/2018, CO-0024-MC

DHS approved 4/15/2021 ID# HC-1156-MC

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