Member newsletter - May 2020

hennepin health member newsletter


 May 2020

In this issue:

All members are covered for COVID-19 care

You will not have to pay for COVID-19 testing or treatment ordered by your doctor. You will not have to pay for medically necessary treatment ordered by your doctor at providers in the Hennepin Health network. You will not have to pay cost-sharing for COVID-19 testing or treatment within the Hennepin Health network.

If you have symptoms of COVID-19, we encourage you to get tested. Visit the MDH website for online screening and to find a testing site near you. Or call Member Services at 612-596-1036 (TTY 1-800-627-3529).

There are additional temporary health care changes during the COVID-19 national public health emergency. 

  • In many cases, phone and internet visits are allowed instead of face-to-face visits. Many services can now be provided by using telemedicine.
  • Your current health plan coverage will continue during the national public health emergency unless you request it to end or you move out of state. You will not need to renew it until further notice.
  • A 90-day refill of certain medicines is allowed. You will pay the same co-pay that you would for a 30-day refill.

Call Member Services at 612-596-1036 (TTY 1-800-627-3529) if you have questions.

Member bus passes


You can get bus pass service while the member walk-in center is closed. Call Member Services at 612-596-1036 (TTY 1-800-627-3529).

  • Reload your current card.
  • Get instructions on lost cards.
  • Get a new bus card. An activated card will be mailed to you.

Members with mobility or reduced fare cards: call Metro Transit at 612-373-3333 to replace your card or to get a new card.

Visit for bus and rail schedules.

Community resources for members during COVID-19

Are you looking for help with some basic needs? You can find more information in these ways.

  • Hennepin County has a webpage with a list of resources for food shelves and meals, financial assistance, mental health, domestic violence, housing, and more. Learn more at

Or call the Hennepin County resource helpline at 612-348-3000. The helpline is open 7 days a week, 8 a.m. – 8 p.m.

  • Hennepin County residents who have been financially harmed by COVID-19 may be eligible for emergency rental assistance. Find out if you’re eligible and submit your request using the online form.
  • Homeless assistance – call 612-348-5553 to ask about quarantine or isolation space. This list of resources can help with how to access shelter, how to apply for food or rent assistance, and where to find public restrooms.
  • If you receive SNAP benefits but can’t leave your home to get groceries, you may now designate someone to use your EBT card on your behalf. Learn more.
  • Metro Mobility will deliver groceries and goods to certified riders from local stores for free. Deliveries can be scheduled through providers, the same way rides are booked. Visit Metro Mobility for more details.
  • Hennepin County residents can apply online to get a temporary e-card.
  • Hennepin County Library contactless curbside pickup is available at eight library locations. Locations include Brooklyn Park, East Lake, Eden Prairie, Maple Grove, Plymouth, Ridgedale, Washburn, and Webber Park. Visit the curbside pickup FAQ for details on how to safely access physical materials from the collection
  • Hennepin County Library resources you can get from home like K-12 homework and job search help. Learn more at
  • If you need help covering your heating bills, the state’s Energy Assistance Program may be able to help.
  • Free and low-cost internet high speed internet options.
  • Legal help – Apply for free legal help at or call 612-334-5970 to apply for free legal help
Community resources

Hennepin County services during the COVID-19 outbreak

Current service information can be found at or by calling 612-348-3000.

Information is available in Hmong, Somali and Spanish

Tus Kabmob #COVID-19 cov kev pab rau haiv neeg Hmoob - Kawm kom paub txog kev pab kom noj qab nyob zoo.

Ilaha khayraadka COVID-19 oo ku qoran Soomaali - Baro sida loo helo caawimaad una caafimaadqabi lahayd.

Recursos COVID-19 en Español – Entérese cómo obtener asistencia y mantenerse saludable.

Staying healthy


Take care of your mental health

Now more than ever, it's important to check in with your friends, family, and neighbors. But we all need to check our own mental health too. If you are struggling, know that you are not alone.

Here are some actions you can take right now.

mental health


Continue child and teen check-ups

Make sure your child stays healthy and up-to-date on immunizations. Schedule a Child & Teen Checkup to get answers about your child’s health or ask questions. Call Member Services at 612-596-1036 (TTY 1-800-627-3529).

Checkups are free for Hennepin Health members and earn rewards.

  • $75 gift card for 6 visits from 0-14 months
  • $25 gift card for each visit at 15 months, 18 months, 24 months and 30 months
  • $25 gift card for each annual visit from 3-21 years

If you have an infant, it’s still important to keep them up-to-date on immunizations during the COVID-19 pandemic. Baby Tracks is a free program that can help. Call 612-348-6087 for questions or to enroll.


Use a cloth face mask

Learn how we can protect each other by wearing a cloth face mask. Watch a video:

Using a cloth face mask


Social distancing

Watch videos about the importance of social distancing.

social distancing


Keep your home clean and safe

You can help protect yourself and your family by cleaning and disinfecting frequently touched surfaces. Most common household disinfectants will work.

Do not mix certain cleaners together. When mixed together, cleaners can create toxic vapors and substances that are dangerous to your health or even deadly.

Learn more from the CDC on how to clean, sanitize and disinfect your home.


Feeling sick?

Check out the state's screening tool to determine if you should get tested for COVID-19 and find a testing location near you.

Use the interactive tool on the Hennepin Health website to check your symptoms or get information on other health topics.


DHS approved 5/18/2020 ID# HC-1084-MC

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