District 3 profile

Learn more about how Hennepin County works for you.

The District 3 team conducts a profile series with employees of the county who live in the district. Each month we spotlight a different person from varying departments and occupations. Find out about the day-to-day aspects of occupational fields and work environments at the county, and how each person’s work affects your life.

 

 

Amorette Robeck Stevens Square, Minneapolis Human services representative and trainer Human Services and Public Health Department

Describe your work.

As a Human Services Representative I assist residents of Hennepin County apply for and maintain government assistance benefits. This includes interviewing clients to assess for program eligibility and maintaining cases assigned to me to ensure they are processed correctly, and that the client has the best information of what is needed to keep their case active.

I also help to train the new Human Service Representatives along with Staff Development. This includes presenting training materials, fielding questions, and assisting Staff Development with keeping training cases accurate and understandable.

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What part of your job do you find most challenging?

The most challenging part of my job is keeping up with all the policy changes that occur from the Department of Human Services (the State department) and the county. Once you have been working a program one way, and then it changes you must adjust how you process the case and what verifications may be needed to ensure accuracy. Government programs are subject to changes and updates throughout the year each year.

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What do you find most enjoyable?

I enjoy most client contact and training. I like to interact with residents of the community, and to do my best to make each interaction count. I feel that a worker’s attitude can ensure that each client has a pleasant experience at the office or on the phone, and can help the worker feel that they are a vital part of the process to help others.

I also enjoy training the new workers. I strive to give the new workers the information they need to do their job, and tips to help them stay positive and carry that positivity forward to their everyday work.

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What is one thing everyone should know about the work you do?

This job is difficult and rewarding, so patience is key for both workers and clients. All the workers at the county are doing their best to give accurate information to clients and sometimes mistakes happen, and they can be fixed.