Join us! NG911 collaboration events
ECN is building the strategic framework for Minnesota’s Next Generation 911 (NG911) rollout. As part of that process, we need to hear from you. What are your challenges? How can we better serve you?
Join ECN for collaboration events across the state during the first week of June.
Who should attend: Public Safety Answering Point (PSAP) personnel, county and city leadership, information technology (IT) and GIS professionals, sheriffs, police chiefs, fire and EMS leadership and other public safety partners involved in emergency communications.
All events will run from 10 a.m. to 3 p.m.
- June 1: Twin Cities metro – Location to be announced
- June 2: Mankato – Mankato State University
- June 3: Wright County – Wright County Justice Center
- June 4: Bemidji – Bemidji State University
- June 5: Crow Wing County – Land Services Building
Attendance is free and lunch will be provided.
Register online: www.surveymonkey.com/r/23NR7VV
A confirmation email with full location details will follow.
For questions, contact: ecn@state.mn.us
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NENA Demystifying NG9-1-1 Call Flow course
Emergency Communication Networks (ECN) is bringing the NENA Demystifying NG9-1-1 Call Flow course to Minnesota. Before we secure dates and locations to host this course, we want your input. The course is an interactive, two day in-person course that provides an in-depth understanding of the NG911 call flow. ECN will provide the course at no cost to participants and lunch will be provided.
Please click the SurveyMonkey link and answer a few questions regarding your interest and availability: https://www.surveymonkey.com/r/PTBCY37
Vehicle telematics calls to PSAPs and ECCs
PSAPs and ECCs may receive calls related to crash events through telematics systems.
Telematics systems are vehicle technologies that automatically send information — such as crash alerts, location and vehicle data — to a call center or service provider. Examples include OnStar and other automatic crash notification systems.
A recent situation involved an insurance company calling a PSAP after a crash to help arrange towing. The call did not come through a normal insurance process but instead through a connected‑vehicle telematics pathway. Because of that, the insurance company may appear to be acting like a telematics service provider.
Telematics systems can support crash notifications, provide vehicle location, help coordinate emergency response and sometimes assist with post‑crash services like towing. There is currently no rule that prevents an insurance company from using a telematics system in this way, so PSAPs/ECCs may continue to receive similar calls.
If contacted, continue following local procedures to verify the call, determine whether emergency response is needed, and handle any non‑emergency requests according to local policy.
No action is required. This update is for awareness only.
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LanguageLine ticketing system
Please submit any issues with LanguageLine Voice of the Customer (VoC) through their ticketing system. Detailed information is critical for the VoC ticket submission, such as the interpreter's name and identification number, call times, length of the calls, number of disconnects, etc. Please utilize the link and information below to submit a ticket.
www.LanguageLine.com/voc
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Account name: MN 911 Program
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Account code: 909972
About LanguageLine
LanguageLine is a 24/7 VoC issue-resolution ticketing system.
ECN supports Minnesota’s PSAPs with a dedicated 1-888 telephone number for 911 emergency calls. The number connects non-English-speaking and limited-English-proficient callers and public safety telecommunicators with an interpreter. The 1-888 number is funded through the statewide 911 fee, and its use is subject to FCC and statutory 911 fee eligibility requirements.
“It’s Your Calling” job board
Reminder: ECN is collecting PSAPs job postings for the "It's Your Calling" webpage.
Share your openings to connect Minnesotans with meaningful career opportunities statewide.
Submit requests: ecn@state.mn.us
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Get to know your ECN staff
Marcus Bruning
State Program Coordinator: ARMER and Tribal Engagement
Marcus Bruning has been with the Minnesota Department of Public Safety since August 2013. Using his operational background, Bruning serves as the land mobile radio subject matter expert for DPS. He is responsible for 911 interoperability, leadership and technology consulting for the eleven Tribal Nations that share geography with Minnesota.
As a contracted state program coordinator, Bruning provides technical and governance assistance to public safety professionals for communications solutions and technologies including 911, IPAWS, radio, and broadband.
He retired from law enforcement in 2013 after a 28-year law enforcement, fire and EMS public safety career. Burning served the last 20 of those years with the St. Louis County Sheriff's Office, where he retired as supervising deputy sheriff (division commander).
He lives in Bemidji and enjoys bike riding and a variety of outdoor activities in his free time with his wife Cindy.
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