What's New in this Update
- New Vehicle Services Program Director
- Electronic Liens
- Data Access Reminder
- April Training
New Vehicle Services Program Director
Greg Loper is the new Vehicle Services Program Director. He has been serving as the acting director for the Vehicle Services program area since April 2021.
Loper has more than 20 years of managerial experience in testing, healthcare, technical support, and finance. He stared his career with DVS in 2018, serving in leadership positions in the Public Information Center (PIC).
Loper has lived in Minnesota since 1991, holds a bachelor’s degree from Pacific Lutheran University, and a masters from Bethel University. He and his wife Lisa have three daughters. When not at work, Loper enjoys outdoor activities such as cross-country skiing and bicycle riding.
Electronic Liens
The electronic lien (e-Liens) pilot project began last week with a small group of lending institutions. Participating lienholders create an account in e-Services for Business that allows them to store, track and release a lien electronically in MNDRIVE.
What you need to know:
- DPS-DVS does not send a lien card to e-lienholders. Lienholders not participating in the e-lien project will still receive lien cards.
- E-lienholders release liens electronically through MNDRIVE. The customer does not need to provide a hard copy of a lien release to remove it from the title.
- The customer will automatically receive a notification letter when an e-lien is released.
- The lien release date will auto populate in MNDRIVE in transactions to add or a remove a lien, transfer title, and clear dealer conditionals.
- The lien will appear on the vehicle record until the customer updates the title or transfers the vehicle.
- You can find an e-lien topic and FAQ in the MNDRIVE help manager.
There are two ways to determine if an e-lien was released:
From the MNDRIVE vehicle ownership account:
- Search for the vehicle in the Search Manager and navigate to the vehicle ownership account springboard.
- Click the Liens subtab under the registration tab.
- An additional section displays below the liens section if the e-lien was released and shows the electronic release date.
From the DPS-DVS public website drive.mn.gov:
- Select More Vehicle Services from the Vehicle Services panel
- Click “Check My Vehicle Status” from the list of options.
- Enter the vehicle’s VIN and click Search.
There will be a released date and a lender release note if the e-lien was released.
Helpful Information
You can determine if a lien was filed electronically by clicking on the Primary Business hyperlink for the lien under the liens subtab in MNDRIVE.
An electronically released lien is added to the list of letters on the account in the CRM tab under the letters subtab. This letter automatically sent to the customer when the e-lien is released.
Data Access Reminder
DPS-DVS Policy 125-1000, Security and Confidentiality of Data & Records states that “An authorized user is prohibited from accessing the DVS information system for themselves, family members or individuals residing in the same household as the authorized user.”
Unauthorized access includes looking up your record for training, reference or comparison purposes. Authorized users are not allowed to process transactions in the DPS-DVS information system for themselves, family members or individuals residing with them in the same household.
DPS-DVS defines family members under Policy 125-1000 as: spouse, parents, stepparents, foster parents, father-in-law, mother-in-law, children, stepchildren, foster children, sons-in-law, daughters-in-law, grandparents, grandchildren, brothers, sisters, brothers-in-law, sisters-in-law, aunts, uncles, nieces, nephews and first cousins.
April Training
April training sessions begin today.
Tuesday Apr 19-- Password: MNDRIVE
Wednesday Apr 20-- Password: MNDRIVE
Procedure Change: Suffix Missing from DD214
The report of separation (DD214) for a customer who wants to add a veteran indicator to their driver’s license or identification card is sometimes missing the suffix (Jr., I, II, etc.). We could not process the application because the DD214 didn’t match the MNDRIVE record.
Effective immediately it is okay to accept the DD214 without the suffix if the date of birth on the DD214 matches the date of birth on the customer’s record. This procedure change only applies to a missing suffix. It does not apply to any other name changes. Please contact DSCO if you have questions about this procedure change.
Wheelage Tax Added for Stevens County
The following information was shared in a special update on April 8. The updated quick reference guide is now available on Info Hub.
MNDRIVE now applies a $15 wheelage tax for vehicles kept in Stevens County.
What you need to know:
- The wheelage tax is applied to vehicles with registrations that expire in May 2022 or later. Renewal notices for May and beyond will include the wheelage tax.
- Starting June 1, MNDRIVE will apply the wheelage tax to registration renewals being processed for vehicles that expired January through April 2022.
DPS-DVS is updating the wheelage tax quick reference guide and online information.
Follow DPS-DVS on Facebook and Twitter and share our posts with your followers.
Report Office Hours/Service Changes
Update GovDelivery Distribution Lists
Available on Info Hub
DVS Dashboard
Refund Turnaround Time
Real ID Resources
Visit REALID.dps.mn.gov for additional resources for your office.
|
