DPS-DVS Time With Training
Why participate?
Training builds employee confidence, improves customer service and offers an opportunity to share questions and learn from your colleagues. We look forward to seeing you at our next training event.
Your DPS-DVS Training Team
Todd, Brian and Celia
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Save the Date
Do DWI reinstatement requirements confuse you? Are you tripped up by different Indicators on records? Are you uncertain what to enter for Disability Certificate expiration dates? Then you don’t want to miss this month’s training. Join us on April 19 and 20 to review DPS-DVS business processes, see live system demonstrations and get answers to common questions.
All sessions are identical. Watch for session login links in a future update.
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Tuesday Apr 19
- 6:30-8:00 a.m.
- 8:30-10 a.m.
- 10:30-12:00 p.m.
- 1:30-3:00 p.m.
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Wednesday, Apr 20
- 10-11:30 a.m.
- 1:30-3:00 p.m.
- 3:15-4:45 p.m.
- 5-6:30 p.m.
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“The information learned and refreshed in Time with Training is invaluable! The time spent away from the counter for training is far less than the time spent on hold on the phone waiting for help.”
Cindy Forsell, Stearns County #172
“Staff value the time they are able to spend watching Time with Training each month. It helps staff learn new procedures and tips or enhance their current knowledge. Staff are better able to assist customers and support each other. It’s a no-brainer – all offices, all employees should watch the training every month. It is 100 percent worth it for deputy registrars, DVS and customers!”
Miken Binman, White Bear Lake, #127
March Training Recap
We set an attendance record in March for both total attendees and offices represented! We had 586 individuals representing 154 offices attend. Thanks to all who attend and make this training successful!
The DPS-DVS training team strongly encourages you to plan on having at least one person from your office attend the monthly training webinars. We understand it is not always possible so below is a summary of the topics covered in the March sessions. Please contact DSCO or the motor vehicle liaisons if you have questions about MNDRIVE or DVS business processes.
Driver Services Segment
Credential Corrections.
A review of the steps to correct a credential along with the potential workaround associated with name change corrections. Refer to the MNDRIVE help topic Credential Correction Transaction.
CDL Medical Exam Certs, Waivers and Exemptions.
A review of the acceptable and unacceptable documentation that can be submitted for medical certification, waivers and exemptions was provided. The help topic Document Management and the Minnesota Department of Transportation's Vision Waiver packet, were both referenced.
Viewer's Choice - Reversing a Pay Reinstatement Fees Transaction
The steps to undo a Pay Reinstatement Fees transaction were shown. These stapes are necessary when a customer changes their mind about paying the $680 reinstatement fee after the transaction is completed. The help topic Reverse Reinstatement was also shared.
Viewer's Choice - Stolen Credentials.
The two options for victims of stolen credentials have to replace their license were reviewed. The option to replace the license with a new license with a new driver license number is covered in the help topic Change a Driver's License Number.
Driver Services Tools and Tips
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Senior Indicators
Information about what the senior indicator does and does not do when it appears on a driver license or state identification card. Discounts for goods and services from business that offer them are the primary use for the indicator.
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Federal/State Income Tax Returns
A brief reminder that a middle name is not required on tax returns submitted as proof of residency documents for REAL ID or an Enhanced Driver License.
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PO Boxes
A reminder that only Safe at Home participants are eligible to provide a P.O. box for their residence address.
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Insurance Certificates
A clarification about the SR-22 was provided explaining insurance providers use the term SR-22 when referring to the DPS-DVS Insurance Certification form. Training also reviewed when the form is required to be provided as noted in the help topic: BPC Detail: Vehicle Registration Revocation
Disability Services Segment
Viewer's Choice: Disability Services Transactions
After a viewer had submitted a question on multiple transactions that appeared to be redundant, a fix was put in to remove or reword these transactions to remove confusion.
Motor Vehicle Segment
Private Name/Address
The Private Address information provided in the 3/15/2022 DPS-DVS Weekly Update was reviewed. The information is also contained in the BPC Detail: Dealer Pre-Applications with Private Name/Address Customers help topic.
Viewer's Choice - Transaction Counts
The steps to create an accurate transaction count for the office by driver, disability and motor vehicle was reviewed. The help topic Office Transaction Summary Report was referenced.
Viewer’s Choice-Clearing Salvage
A review of the proper time to clear a Salvage brand versus transferring the vehicle while also clearing the Salvage brand was provided. These steps are outlined in the Clear a Salvage Brand help topic.
MV Tools and Tips
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Resolving Financial Deficiencies
Reviewed the correct sequence to resolve a financial deficiency and issue plates and stickers..
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The Add Title Transaction
A review of situations where an Add Title transaction is performed versus a Scan Documents transaction.
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Document Retention for Deputy Registrars
The newly posted Quick Reference Guide for Document Retention for Deputy Registrars and Driver License Agents was shared.
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VTAP Inventory Issue
A review of the workaround related to on demand orders when processing dealer submitted Vehicle Title Application and Permit (VTAP) pre-applications. The issue which prevented the user from issuing plates and stickers is fixed.
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Proof pf Property Taxes Paid
This tip reminded users that transfers of manufactured homes require proof of property taxes paid as outlined in the help topic: Procedures; Title/Transfer; Manufactured Homes; Transfer.
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