|
This message has been sent to Provider Hub users with Delegated Authority access. Please forward or share this information with other Provider Hub users in your organization.
Provider Hub maintenance scheduled for the evening of Oct. 22 was successful.
In the October release notes, the State of Minnesota shares a fix we made to the Child Care Assistance Program (CCAP) feature.
Plus, we share some resources to help you manage your staff’s access in the Provider Hub.
When the renewal of a Child Care Assistance Program (CCAP) registration is approved, a bell notification is issued in the Provider Hub to notify the provider. This bell notification incorrectly displayed “NA” instead of the provider ID and next renewal due date.
This defect is fixed. The notification is now populated with the provider ID and next renewal due date.
Get help: Child care providers can learn more about renewing their CCAP registration in the Provider Hub with the CCAP Provider Hub User Guide — download the guide and refer to page 110.
Authorized Agents (AAs) can complete all tasks in the Provider Hub — including applying for a new license/certification or closing a program. But they don’t have to be the only people who work in the Provider Hub. AAs may give permission to other staff within the Provider Hub to help manage their license/certification and their business’ participation in other government programs.
To delegate some of their authority, AAs may give some users Delegated Authority access.
Other access levels limit users to editing some information and/or just viewing information, such as Create/Submit, Clerical, Read Only and Attendance Entry.
Unsure what level of access is right for your staff?
Check out user access levels in the Provider Hub for a comprehensive overview of the different types of users and what each can do — especially licensing/certification tasks.
These articles break down what each level of access can do in the other child care-specific Provider Hub features:
Need help changing a user’s access?
Get step-by-step instructions for changing a user’s access — whether granting a higher level of access or a lower level of access — in edit user access.
Want more help?
Find all the articles on understanding and managing user access in the user access levels learning library.
The next scheduled maintenance is Thursday, Nov. 19 from 6 to 8 p.m. During this time, the Provider Hub shouldn't be used to avoid losing work. We’ll send an alert the morning of, too.
Provider Hub release notes share recent improvements to the online tool with users. The State of Minnesota typically releases improvements to the Provider Hub each week and sends release notes at the end of each month.
Past release notes are archived on the Provider Hub webpage.
Get support
If you need technical assistance with the Provider Hub, submit a case when you're logged in or call 651-431-6075. The Product Success team responds to cases Monday through Friday between 8 a.m. and 4:30 p.m. If someone isn’t available when you call, please leave a message.
Give feedback
Provider needs and experiences are important to improving the Provider Hub. Email providerhub@state.mn.us to share comments with the team. Or complete this form to tell us you’re interested in feedback opportunities such as completing a survey or testing a new feature.
Sign up for the newsletter
The Provider Hub newsletter shares updates on new and improved features, tips for using the online tool effectively and more. Sign up for the newsletter here.
|
