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This message has been sent to Provider Hub users with Delegated Authority access. Please forward or share this information with other Provider Hub users in your organization.
Following updates the State of Minnesota made to the Provider Hub earlier this month, these improvements are now live in the online tool.
CCAP notices in the Provider Hub now identify the servicing agency
Some provider notices for the Child Care Assistance Program (CCAP) were not displaying the agency the family is authorized by — the “servicing agency,” whether the county or Tribal agency, or a contracted agency.
Now, providers will find the servicing agency on every CCAP notice they receive in the Provider Hub.
Get help: Child care providers can get help viewing CCAP notices with the CCAP Provider User Guide — download the guide and refer to page 122.
W9 and CCAP acknowledgement PDFs now generate if a provider completes the registration in a language other than English
When providers used Spanish, Somali or Hmong to complete their CCAP registration in the Provider Hub, the W9 and CCAP acknowledgement PDFs did not generate as expected.
Now, when providers use these languages to complete their CCAP registration, the W9 and CCAP acknowledgement PDFs will generate successfully.
Get help: Child care providers can get help registering for CCAP with the CCAP Provider User Guide — download the guide and refer to page 5. From there, find your provider type (like Minnesota licensed family child care provider or certified child care center) and select the applicable link to go to more specific instructions.
Provider Hub release notes share recent improvements to the online tool with users. The State of Minnesota typically releases improvements to the Provider Hub each week and sends release notes at the end of each month.
Find previous release notes in the release notes archive.
Get support: If you need technical assistance with the Provider Hub, submit a case when you're logged in or call 651-431-6075. The Product Success team — the team of local experts here to help you find success with the Provider Hub — responds to cases Monday through Friday between 8 a.m. and 4:30 p.m.
Give feedback: Provider needs and experiences are important to improving the Provider Hub. Email providerhub@state.mn.us to share comments with the team. Or complete this form to tell us you’re interested in feedback opportunities such as completing a survey or testing a new feature.
Sign up for the Provider Hub newsletter: The Provider Hub newsletter is an opt-in newsletter that shares updates on new and improved features, tips for using the online tool effectively and more. Sign up for the newsletter here.
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