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This email contains important information about the Provider Hub and is sent to all licensed child care center Authorized Agents and subscribers to the Provider Hub listserv.
The following changes are now live in the Provider Hub:
Room List View
View the Room List information for a program on the Related tab of the Business License.
Submitting Personnel Information
The "submit personnel" button is now able to be used when at least one staff person has a status of "Ready to Submit".
Provider Actions
A list of all open Provider Actions has been added to the Provider Hub homepage, including details about the category of each open Provider Action. Also, licensors are now able to reassign a Provider Action to another individual in the organization.
Authorized Agent Contact Information
Authorized Agents can now submit a change request in the Provider Hub to update their email, mailing address, and other personal information.
Change Request Withdrawal
Change requests can now be withdrawn in the Provider Hub at any point during the process.
Operating Hours Validation
Fixed a defect in which the validation logic for operating hours was not always functioning correctly to ensure operating hours end time are after start times.
Account Access
Fixed a defect in which account access was not accurately updated in certain circumstances.
The Provider Hub Product Team is committed to improving the Provider Hub user experience. We are continuing to direct additional resources to fix defects and add enhancements for a smoother, more user friendly experience. Thank you for your continued feedback, input, and patience!
We are pleased to share that the Develop integration is in its final stages of testing. Pending successful completion of testing, the Develop integration is expected to launch in the next two weeks.
Personnel information is not required to be entered into the Provider Hub at this time. When an annual visit is coming up, follow the instructions received from your licensor regarding personnel information.
When entering training into the Provider Hub, the following information should be entered:
- Orientation training information for all personnel.
- In-service training information for all personnel (starting in 2024)
2023 in-service training records are being reviewed onsite during the 2024 annual licensing review. In-service training records for years prior to 2024 must be maintained at the program in accordance with record retention requirements in statute, but do not need to be entered into the Provider Hub.
Note: At this time, CPR/First Aid cards must continue to be stored on site to demonstrate the completed training was in compliance with pediatric first aid/CPR and psychomotor assessment requirements. In the future, a copy of the first aid/CPR card will be able to be uploaded to the Provider Hub.
A toolbar at the bottom of every page in the Provider Hub includes information to contact the assigned licensor or licensor on-call with licensing questions, connect with a Wayfinder Navigator to access resources for capacity building, and call or submit a case with the Provider Hub Product Experience Team for technical issues.
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Provider Hub Product Support
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651-431-6075
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Additionally, knowledge and help articles are built into the Provider Hub. To access these resources, navigate to the Help & Resources tab on the top bar of the homepage. Help articles can also be searched by navigating to Product Support in the bottom toolbar.
For more information about the Systems Transformation and the Provider Hub, visit the Child Care Systems Transformation website.
Technical Support: Call 651-431-6075
Feedback: Email the product team at ccproviderhub.dhs@state.mn.us.
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