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Thanks and appreciation to all agencies for swift reporting to the SSIS Help Desk when connection issues were experienced Friday, February 4, 2022.
Additionally, thank you for your patience during resolution. Horizon broker servers experienced performance issues and rebooting them resolved the connection issues.
Efforts to identify and resolve performance issues specific to SSIS applications, and MAARC for county and Tribal agencies continue:
- SSIS Help Desk continues to monitor reports related to slowness and performance.
- Monitoring of the Horizon servers at various times of the day for issues and reports to the appropriate teams if necessary. No out of the ordinary issues found.
- Piloting of new Horizon server farm:
- Scott County technical staff are ramping up their current user group to 150+ on the new farm; performance and user experience has greatly improved.
- Washington County technical staff are ramping up their user group to 50+.
- Analyzing moving state permanency workers to new servers.
- Started planning for future expansion of users to new servers.
- The MNIT Enterprise Network team has engaged Microsoft premier support for assistance.
SSIS Training partners with the Minnesota Child Welfare Training Academy in effort to host informational coffee talk webinars for SSIS users in the program area of child welfare policy and SSIS data entry.
New mentor coffee talk webinars have been added to the SSIS events calendar for 2022. Registration is required for each session and will close one hour prior to the event. Webinars will be recorded and posted for future reference.
Statewide Release v22.1
Tuesday, February 22, 2022
9:00 – 10:30 a.m.
Register at: https://umn.zoom.us/webinar/register/WN_2RtmUj2ASKqzg1OLvGI1-A
SSIS Grids and General Reports
Tuesday, March 15, 2022
9:00 – 10:30 a.m.
Register at: https://umn.zoom.us/webinar/register/WN_pTqIVVVyRsyf_pv-EgwGxQ
ICWA in SSIS
Tuesday, April 19, 2022
9:00 – 10:30 a.m.
Register at: https://umn.zoom.us/webinar/register/WN_SJAGKsWMTkaXMxz6yfkBQA
Statewide Release v22.2
Tuesday, May 24, 2022
9:00 – 10:30 a.m.
Register at: https://umn.zoom.us/webinar/register/WN_ikwQMNIyReayDBzgTveOmw
Court Actions, CHIPS, OHPP, IVE in SSIS
Tuesday, June 21, 2022
9:00 – 10:30 a.m.
Register at: https://umn.zoom.us/webinar/register/WN_V58sGIqVR6ak2C1moQiVSw
New to Child Protection and want the basics? Or maybe a refresher? Look here for course descriptions, schedules and registration information.
New to Adult Protection and want the basics? Or maybe a refresher? Look here for course descriptions, schedules and registration information.
Fiscal New Worker Training is back and courses are filling up fast. A new series has been added for March 1st and March 2nd. Limited space is available. Course descriptions, schedules and registration information can be found here.
Fiscal eLearning opportunities can be found
SSIS Webinar materials and previous recordings can be found on the Minnesota Child Welfare Training Academy
The SSIS coffee talk recording and resource materials from “SSIS Tips, Tricks and Issues” webinar held January 25, 2022, have been posted on the Minnesota Child Welfare Training Academy website and the SSIS Resource page.
The DHS Permanency Quality Assurance team is hosting three WebEx-based training opportunities covering the adoption and kinship processes for children in foster care, as well as children’s social and medical histories. Register for each webinar using the links below.
Feb. 9, 2022, from 8:30 a.m. – 12 p.m.: CSP 1201A: Permanency for Children in Foster Care: The Adoption Process
April 6, 2022, from 9 a.m. – 12 p.m.: CSP 1201B: Permanency for Children in Foster Care: The Kinship Process
June 8, 2022, from 9 a.m. – 11 a.m.: Social & Medical History Training
For more information, visit Child protection, foster care, adoption: Training. Questions can be directed to northstar.benefits@state.mn.us.
A series of articles and helpful hints have been designed to provide guidance when completing the Social and Medical History for a Child in Foster Care document (DHS-6754A-ENG) required when children and youth remain in foster care past six months and are in need of permanency.
Contact the Permanency Quality Assurance Team for more information on these resources or for assistance completing the Social and Medical History for a Child in Foster Care document.
The AFCARS SSIS placement guide is now available for agency reference. Visit CountyLink for additional information and resources regarding the Family First Prevention Services Act (FFPSA).
The SSIS Help Desk provides first level assistance to SSIS mentors, SSIS coordinators, and agency supervisors, handling approximately 9,000 reports annually. Help desk staff communicate regularly with internal and external partners, monitor issues, and escalate tickets to the next tier when needed.
At this time SSIS Help Desk staff do not have access to a shared phone line and are only able to receive voicemails, return calls, and respond to emails. In effort to provide the most positive and time effective customer service experience, agency SSIS mentors, coordinators and supervisors are encouraged to contact the Help Desk via email, providing as much detail as possible. If agency contacts would like to speak to a specific Help Desk staff member, a voice mail message can be left at 651-431-4801. Calls will be returned in the order they are received or by matter of urgency.
When resetting passwords, creating new users, changing Roles, Units, or Departments, best practice is to close all open windows in SSIS and log off the application.
If email confirmation of a password reset has not been received by the user within ten minutes, contact the SSIS Help Desk.
Thank you to those who have provided feedback regarding OHPP in SSIS. User feedback is also being sought regarding the Help text feature when completing an OHPP in SSIS. Help text is found throughout SSIS and can be used when assistance is needed. The Help text button is located to the right of various fields in each section of an OHPP.
Concerns and suggestions for improvement are always welcome and can be submitted to the SSIS Help Desk.
The SSIS Worker Documentation page on CountyLink is an excellent resource for mentors and users seeking SSIS modules, job aids, presentations, and more. The page has recently been reorganized and links have been updated to make the site more user friendly.
Updating the SSIS Worker Documentation page continues to be a work in progress. Use the “Report this page” function located at the bottom of the SSIS Worker Documentation page to report broken links when visiting the site.
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